Hospitality Service Representative

Job summary

Clean patient care areas, including handling body fluids, and maintain supplies and a safe, welcoming environment. Assist with patient transfers and positioning under healthcare professional supervision, transport patients and equipment throughout the hospital, and assist with hospital codes as appropriate.

Job details

Position Summary Join our dynamic team as a Hospitality Service Representative (HSR), where you’ll play a vital role in delivering exceptional patient care and maintaining a safe, clean, and welcoming environment. Reporting to the Team Lead of Hospitality Services, you’ll be responsible for cleaning patient care areas, transporting patients, and ensuring medical supplies are stocked. We’re seeking individuals with strong communication skills, a positive attitude, and a genuine concern for patient comfort. Flexibility, teamwork, and adaptability are essential in our fast-paced environment. This role requires physical stamina for tasks like heavy lifting, patient positioning, and handling cleaning equipment. Preferred candidates will have prior experience in hospital housekeeping and familiarity with technology systems. If you're ready to contribute meaningfully to patient care while embracing new challenges, we’d love to have you on our team! Required Grade 12 education or equivalent combination of education and experience, Ability to communicate effectively with customers and co-workers, Must be able to work well in a team environment, Must be positive and contribute actively to workplace solutions, Demonstrated concern for the care and comfort of patients, Ability to read, follow instructions, and basic math skills, Must have satisfactory work performance in present position, Must have previous proven good attendance record, Must be able to perform heavy lifting, Ability to be flexible and adapt easily to changes in schedule, work assignments, and environment, Ability to work under minimal supervision and accomplish tasks in a fast-paced environment, Must successfully complete the required training program within probationary period, Must be physically able to position and transfer patients, Must be physically able to transport patients and equipment, Must successfully complete the required training program within probationary period, Ability to safely work with a variety to industrial housekeeping chemicals, Ability to perform overhead cleaning, and Must be comfortable working on a safety ladder. Must have a satisfactory Criminal Record / Vulnerable Sector Check. Preferred Familiarity and comfort with technology systems (computers, pagers, smart phones), Previous experience with hospital housekeeping duties, and Previous experience in safely operating housekeeping equipment (auto scrubbers, burnishers, vacuums and steamers). Duties Housekeeping duties related to all patient care areas, this includes cleaning up body fluids (urine, feces and blood), Assists in transferring, positioning or lifting patients under the direct supervision of a designated health care professional, Performs patient transportation duties within patient care unit area and to other locations within the hospital, and Assists in hospital codes as appropriate. At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most. Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact! Physical Demands Analysis Strength Required Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling, and Required Infrequently – lifting up to 60 pounds, carrying and pushing/pulling. Mobility Required Frequently – prolonged standing and walking on hard surfaces, Required Occasionally – crouching/squatting, foot activation, and Required Rarely – bending/stooping, climbing. Dexterity Required Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling, Required Frequently – reaching, neck, elbow, shoulder, wrist and back normal range of motion, Required Often – material handling, gripping/grasping, and Required Occasionally – fine finger movements, reaching, handling, gripping/grasping. Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or

What you’ll do

Clean patient care areas, including handling body fluids, and maintain supplies and a safe, welcoming environment. Assist with patient transfers and positioning under healthcare professional supervision, transport patients and equipment throughout the hospital, and assist with hospital codes as appropriate.

Requirements

A Grade 12 education or equivalent education and experience is required, along with effective communication, teamwork, flexibility, a positive attitude, and concern for patient comfort. Candidates must be physically able to lift and transfer patients, handle cleaning chemicals and equipment, work in a fast-paced environment, complete required training, and pass a Criminal Record/Vulnerable Sector Check.

Listed skills

• Clinical care · Preferred
• Communication · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• Physical stamina · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Care
• Hospital Housekeeping
• Patient Transportation
• Patient Positioning And Transfers
• Cleaning And Sanitation
• Handling Biohazardous Fluids
• Housekeeping Equipment Operation
• Safe Chemical Handling
• Communication
• Teamwork
• Adaptability
• Physical Stamina
• Following Instructions
• Basic Math
• Time Management
• Technology Systems

Job areas

• Healthcare
• Hospitality
• Customer Service & Support
• Security & Safety

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