Service Administrator III

Job summary

Submit and track technician hours for payroll, assist with invoicing, create basic work orders, and maintain accurate customer, equipment, and service records. Provide administrative support to branch operations, including entering information into service systems, sharing status updates, and coordinating with employees, customers, and other stakeholders.

Job details

Service Administrator III Location: Sparwood, British Columbia – On-site Duration: (2+ months) Schedule: Monday–Friday, 40 hours per week, standard business hours Hours: 8 hours/day Extension: Strong possibility Position Overview We are seeking a Service Administrator III to provide administrative and operational support within a service/branch environment. The role will primarily focus on technician time submission, payroll support, invoicing, work orders, service documentation, and other administrative activities required to support day-to-day operations. Key Responsibilities Submit and track technician hours for payroll processing. Assist with invoicing and related administrative activities. Create basic work orders in the appropriate systems. Maintain accurate customer, equipment, and service information. Gather and enter required information into service systems. Provide basic status updates when required. Maintain accurate service documentation and records. Work effectively with employees, customers, and other stakeholders as required. Assist with additional branch/service administrative duties. Required Skills and Qualifications Strong computer skills. Good verbal and written communication skills. Ability to work effectively with a variety of personalities. Strong organizational and administrative skills. Attention to detail and accuracy. Ability to maintain and manage service-related documentation. High school diploma, secondary education, or equivalent relevant experience. Nice-to-Have Skills Knowledge of engines or mechanical equipment. Experience in a heavy equipment, diesel, automotive, or industrial service environment. Experience with work orders or service management systems. Experience with invoicing or billing. Experience with technician timekeeping or payroll support. Experience with warranty or service documentation. Preferred Competencies Effective communication Customer focus Conflict management Relationship building Organization and follow-through Problem solving Financial awareness Ability to build trust and work collaboratively Work Environment This is an on-site position in Sparwood, British Columbia, operating Monday through Friday during standard business hours. Candidates should be comfortable working in a service/branch environment and supporting multiple administrative priorities.

What you’ll do

Submit and track technician hours for payroll, assist with invoicing, create basic work orders, and maintain accurate customer, equipment, and service records. Provide administrative support to branch operations, including entering information into service systems, sharing status updates, and coordinating with employees, customers, and other stakeholders.

Requirements

Requires strong computer, communication, organizational, and administrative skills, with careful attention to detail and the ability to manage service documentation and work effectively with varied personalities. A high school diploma, secondary education, or equivalent relevant experience is required; experience in equipment service, invoicing, work orders, timekeeping, or warranty documentation is an asset.

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Administrative Support · Preferred
• invoicing · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Relationship Building · Preferred
• Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Computer Skills
• Verbal And Written Communication
• Organization
• Attention To Detail
• Administrative Support
• Payroll Support
• Invoicing
• Work Order Creation
• Service Documentation
• Recordkeeping
• Customer Service
• Timekeeping
• Problem Solving
• Relationship Building
• Conflict Management
• Collaboration

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Trades

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