Senior Scaled Customer Activation Manager | Canada

Job summary

The Senior Scaled Customer Activation Manager will own the onboarding, activation, and growth of self-service customers in Canada. This role involves managing a high-volume book of business, driving efficient product implementation, and partnering with the product team to optimize the onboarding process.

Job details

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Team and Role Scaled Customer Activation owns the onboarding, activation, and early growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation. What You'll Do Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients Help us maintain an industry-leading satisfaction rate with our customers Have the ability to grow, develop, and learn in a fast-paced, start-up environment What You Need Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization Exceptional project management and time management skills Excellent verbal and written communication skills Desire for ownership and growth in the role over time Proven track record of meeting weekly or monthly KPIs Experience owning a high-volume book of business of 100+ customers at a time Ability to anticipate customers’ needs and position product solutions accordingly Nice to Haves Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience with financial services sales Experience at a high-growth startup Benefits available to all full-time Ramp employees (Global) Flexible PTO Centralized home-office equipment ordering Health and wellness stipend Budget for intra-office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance In-office perks: lunch, snacks, drinks, and more Relocation expense coverage to NYC or SF (if needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

What you’ll do

The Senior Scaled Customer Activation Manager will own the onboarding, activation, and growth of self-service customers in Canada. This role involves managing a high-volume book of business, driving efficient product implementation, and partnering with the product team to optimize the onboarding process.

Requirements

Candidates must have at least 3 years of experience in sales, customer success, or product operations within a B2B environment. Strong project management, communication skills, and a proven track record of meeting KPIs are essential for this role.

Benefits

• Flexible PTO • Home-office equipment • Health and wellness stipend • Intra-office travel budget • Weekly coffee stipend • Medical insurance • Dental insurance • Vision insurance • Fertility drug coverage • Group Retirement Plan • Parental leave • Employee Assistance Program • Virtual care • Life insurance • Disability coverage

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Sales · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer success
• Sales
• Product operations
• Project management
• Time management
• Communication skills
• B2B
• Onboarding
• Account management
• Data analysis
• Customer activation
• Relationship management
• Problem solving
• Strategic planning
• Process automation
• Office Equipment
• Customer Success Management
• Xero (Accounting Software)
• Accounting
• Accounting Software
• Business To Business
• Customer Service
• Communication
• Employee Assistance Programs
• Finance
• Financial Services
• Home Health Care
• Key Performance Indicators (KPIs)
• Project Management
• Netsuite
• Operations
• QuickBooks (Accounting Software)
• Self Service Technologies
• Time Management

Job areas

• Sales
• Customer Service & Support
• Finance & Accounting
• Software
• Activation Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers