Business System Analyst

Job summary

Lead client workshops and design technical artifacts for enterprise print and multi-channel output solutions. Bridge the gap between business requirements and technical execution to ensure seamless integration of document composition engines.

Job details

Senior Business Systems Analyst Location: Mississauga, ON, Canada (Hybrid 2-3d/w for now) Number of openings: 1, 12-Month initial contract Eligibility: Must be legally eligible to work in Canada Roles and responsibilities: We are seeking a Senior Business Systems Analyst specializing in Customer Communications Management (CCM) to lead critical data mapping, client workshops, and system design for enterprise print, mail, and multi-channel output solutions. In this role, you will bridge the gap between business requirements and technical execution, serving as a key partner to external clients and internal operational teams. Key Responsibilities Lead external client-facing workshops, present Business Requirements Documents (BRDs), and drive formal sign-offs. Translate complex business requirements into technical artifacts, including Source-to-Target data maps, Interface Control Documents (ICDs), Output Production Specifications, and UML workflow diagrams. Collaborate with technical teams to ensure document composition engines integrate seamlessly with data pipelines and production output streams. Validate and implement logic for householding, return streams, cost center routing, and postal/mailroom compliance. Ensure all customer communication outputs comply with digital accessibility standards (AODA, WCAG 2.1). Qualifications & Requirements Experience: 5+ years of experience as a Business Systems Analyst focused on Customer Communications Management (CCM), print and mail operations, or multi-channel document composition. Platform Expertise: Hands-on experience with enterprise document composition engines (e.g., Quadient Inspire, OpenText Exstream, Sefas, or Prisma). Domain Knowledge: Strong understanding of postal rules, mailroom sorting, cost center logic, householding algorithms, and digital accessibility regulations. Client Engagement: Proven ability to manage stakeholder expectations, lead complex technical walkthroughs, and build strong client relationships.

What you’ll do

Lead client workshops and design technical artifacts for enterprise print and multi-channel output solutions. Bridge the gap between business requirements and technical execution to ensure seamless integration of document composition engines.

Requirements

Requires over 5 years of experience as a BSA specializing in Customer Communications Management and print operations. Must have hands-on expertise with platforms like Quadient Inspire or OpenText Exstream and knowledge of digital accessibility standards.

Listed skills

• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Communications Management
• Data Mapping
• Business Requirements Documents
• Interface Control Documents
• UML Workflow Diagrams
• Document Composition Engines
• Digital Accessibility
• Stakeholder Management
• AODA Compliance
• WCAG 2.1 Compliance
• Postal Rules
• Householding Algorithms

Job areas

• Technology
• Data & Analytics
• Software
• Consulting
• Finance & Accounting