Program Specialist

Job summary

The Program Specialist manages day-to-day execution and operational support for MSP programs, acting as a liaison between clients, vendors, and contingent workers. Responsibilities include ensuring compliance, managing VMS administration, and providing onboarding support while maintaining high service standards.

Job details

MSP Specialist As an MSP Specialist, you will serve as the engine driving the day-to-day execution, administration, and operational support for our enterprise Managed Service Provider (MSP) programs and strategic client partnerships. In this high-visibility role, you will bridge the gap between clients, vendor partners, and contingent workers to ensure seamless, compliant, and cost-effective workforce operations. Success is directly measured by operational speed, accuracy, and client satisfaction; therefore, successful candidates must be process-driven, possess a strong service mindset, and demonstrate superior communication skills. Your ultimate focus will be on delivering outstanding customer service with a relentless attention to detail, consistency, and accuracy. Responsibilities: ● Supplier and hiring manager engagement activities ● Interview scheduling and meeting coordination support ● Fulfillment process compliance and Vendor Management System administration ● Pre-employment onboarding support and tracking for Suppliers ● Critical thinking, problem solving, resourcefulness and excellent customer service ● Timely response to all client and supplier calls and/or communications ● Create process improvements/recommendations as needed ● Other duties as assigned Education: ● Bachelor’s degree in Human Resources, Procurement, or an equivalent discipline is highly preferred. Work Experience: ● 1+ years of hands-on experience within a Vendor Neutral Managed Service Provider (MSP), Vendor Management System (VMS) administration, ● Agency staffing recruitment, or contingent workforce operations. Knowledge, Skills, and Abilities: VMS & Enterprise Tech Mastery: Direct experience navigating and managing workflows within tier-one VMS platforms specifically SAP Fieldglass, Beeline, Coupa/Workday, or IQNavigator. Office & Productivity Tools: Advanced proficiency in both Microsoft Office 365 (Excel, Word, Outlook, Teams) and Google Workspace (Sheets, Docs, Slides, Drive) for fast-paced async collaboration and document management. Data Literacy & Analysis: Intermediate-to-advanced Excel/Google Sheets capabilities (e.g., VLOOKUPs/XLOOKUPs, Pivot Tables, conditional formatting, data validation) to audit bill rates, track headcount, and reconcile timecards. Process Discipline & Audit Rigor: Exceptional organizational habits with relentless attention to detail—catching compliance gaps, rate-card discrepancies, or worker paperwork errors before they reach the client. Communication & Stakeholder Management: Clear, professional written and verbal skills to manage relationships across a three-way matrix: client hiring managers, staffing supplier reps, and internal account leaders. Problem-Solving Under Pressure: Ability to prioritize and execute across high-volume daily request queues (requisitions, onboarding tickets, extensions, offboarding) while maintaining tight SLA deadlines. Customer Focus & Service Excellence: Strong customer focus and customer service skills, dedicated to delivering an outstanding and proactive experience to all partners. Interpersonal & Multilevel Collaboration: Possess strong interpersonal skills with the proven ability to interact and communicate confidently with all levels of staff and management. Judgment & Adaptability: Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization. Continuous System Improvement: Detail-oriented with a profound concern for quality, demonstrated by continually initiating and recommending system and process improvements. Critical Thinking & Analytics: Demonstrates strong critical thinking, analytical, and problem-solving abilities to effectively evaluate complex scenarios and drive solutions. Autonomy & Results Orientation: Highly results-oriented with the strong time-management skills required to work collaboratively as a team or independently with minimal supervision. What’s in it for you: Largest agency in Canada and the second largest in the world Randstad has won the award for “Best Employer of the Year”, several years in a row. Substantial growth opportunities into leadership roles and into other divisions. 80% of managers were promoted from within Comprehensive and very generous benefits package 3 weeks’ vacation; 4 weeks after 2 years of service Generous and competitive salaries Randstad encourages and promotes women into leadership roles Volunteer opportunities Social events and trip giveaways Generous bonus plans Up to 5% RRSP matching after 3 months Stock Option plans from day 1 EAP Program (Free telephone counselling) Supportive and friendly managers and co-workers The pay salary for this position range is $55,000 to $65,000. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

What you’ll do

The Program Specialist manages day-to-day execution and operational support for MSP programs, acting as a liaison between clients, vendors, and contingent workers. Responsibilities include ensuring compliance, managing VMS administration, and providing onboarding support while maintaining high service standards.

Requirements

Candidates should have at least 1 year of experience in MSP, VMS administration, or staffing operations. A bachelor's degree in Human Resources or a related field is highly preferred, along with proficiency in VMS platforms and Microsoft Office/Google Workspace.

Benefits

• Comprehensive benefits package • Vacation • RRSP matching • Stock option plans • EAP program • Growth opportunities • Volunteer opportunities • Social events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Google Workspace · Preferred
• Data analysis · Preferred
• Compliance · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Workday · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• MSP
• VMS
• SAP Fieldglass
• Beeline
• Coupa
• Workday
• IQNavigator
• Microsoft Office 365
• Google Workspace
• Excel
• Data analysis
• Communication
• Customer service
• Problem solving
• Compliance
• Stakeholder management

Job areas

• Human Resources
• Customer Service & Support
• Administrative
• Management & Leadership