Cruise Expert

Job Description As a specialized cruise sales consultant, you will be responsible for consulting, planning, selling cruise & land travel, and creating high-touch, personalized experiences for our customers. From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip that exceeds their expectations. Who You Are A Passionate Traveler & Cruise Expert - An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel A Fabulous Storyteller - You share your destination and cruise expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications. A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction. A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off. A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region Qualifications 3-5 years of extensive experience with cruise sales using a consultative sales approach Proven ability to be resourceful and to learn new systems Strong attention to detail, being highly organized, and showing the ability to multitask will help you succeed in this role Experience in building FIT packages servicing high-touch clientele would be beneficial Knowledge of cruising and cruise lines within the European and North American markets is preferred. Experience in meeting and exceeding monthly sales targets preferred Expert in client relationship building, specifically with high-touch clients Ability to resolve problems independently in a timely manner Cultural Fit Thrives working in a technology and KPI driven organization. Able to thrive in an entrepreneurial environment. Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working. Ability to build trust and work through conflict both upwards and downwards.

You will be responsible for consulting, planning, and selling cruise and land travel packages to high-end customers. Your goal is to provide expert travel advice, finalize bookings, and ensure client satisfaction through personalized experiences.

Candidates must have 3-5 years of experience in cruise sales using a consultative approach. Strong organizational skills, the ability to meet sales targets, and knowledge of European and North American cruise markets are required.

• Attention to detailPreferred
• CommunicationPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Cruise sales
• Consultative sales
• Client relationship building
• Travel planning
• Negotiation
• Handling objections
• Account management
• Multitasking
• Attention to detail
• Communication
• Problem solving
• Sales targets
• Resourcefulness
• Curiosity
• Planning
• Consultative Selling
• Consulting
• Customer Relationship Building
• Entrepreneurship
• Sales
• Selling Techniques
• Key Performance Indicators (KPIs)
• New Product Development
• Relationship Building
• Detail Oriented

• Sales
• Hospitality
• Customer Service & Support
• Consulting
• Cruise Agent
• Travel Agent
• Travel Consultants and Clerks
• Travel Agents

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week