CUSTOMER SERVICE AGENT

Responsibilities Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service; Inform clients and negotiate solutions and cost charges with them; Process orders on various computer systems; All other related tasks. Requirements Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset); Essential written and spoken bilingualism; Knowledge of Microsoft Office Suite software; Has good organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.

The agent handles customer inquiries via calls, emails, and faxes regarding lead times, pricing, and after-sales service. They are also responsible for processing orders in computer systems and negotiating solutions with clients.

Candidates need a secondary education diploma or 3-5 years of customer service experience, preferably in manufacturing. Essential requirements include bilingualism, proficiency in Microsoft Office, and strong organizational skills.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingualism
• Microsoft Office Suite
• Order Processing
• Negotiation
• Organizational Skills
• Priority Management
• Collaboration

• Customer Service & Support
• Manufacturing
• Administrative

Minimum education

High school

Minimum experience

2+ years

Apply by

Aug 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level