Bilingual Associate, Life Service - Advice Centre

Job Description What is the opportunity? You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details. What will you do? Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers Respond to email inquiries related to their policies by both owners and brokers Provide insurance assistance to clients based on their needs Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers Use procedures effectively and seamlessly during calls What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients Excellent oral and written communication skills Strong attention to detail and problem resolution skills Ability to navigate between multiple systems Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients Ability to work independently in a structured environment, with proven time management, organizational skills Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Nice-to-have Knowledge of insurance products & policies (Life and Health) Call centre experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans Competitive pay and high-earning potential All the tools, training, and team support you need to grow your business and career Flexible work/life balance options RBCI software tools to boost your productivity RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-13 Application Deadline: 2026-09-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

The role involves handling inbound calls and emails to provide insurance assistance and manage policy information for life and health insurance clients and brokers. The associate must accurately analyze policy terms and resolve client concerns at the first point of contact.

Candidates must be bilingual in English and French with strong communication and organizational skills. Flexibility to work shifts between 8 am and 8 pm EST and the ability to navigate multiple systems are required.

• Flexible Benefits • Work/Life Balance • Career Development Programs • Investment And Retirement Savings Plans • Competitive Pay

• EnglishPreferred
• FrenchPreferred
• CommunicationPreferred
• Customer servicePreferred
• Time managementPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Bilingualism
• English
• French
• Communication
• Problem Resolution
• Client Service
• Time Management
• Organizational Skills
• Data Analysis
• Digital Literacy
• Adaptability
• Advice Based Solutions
• Client Centricity
• Client Discovery
• Curious Mindset

• Customer Service & Support
• Finance & Accounting

Minimum experience

0+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Not Applicable