Collections Account Manager - Bilingual (French/English)

Job summary

The Collections Account Manager is responsible for collecting outstanding balances across various Ritchie Brothers platforms. They monitor accounts to provide timely and effective resolutions for outstanding debts.

Job details

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of accounts within team. Identifies process gaps and recommends solutions for improvements. Problem solves a solution for early defaults and collapses and presents to management. Responsible for reducing the collapse rate. Track and report (excel and qualitative feedback) on work queue results. Controls the negotiation with customers on payment timelines, partial payments, default fees, etc. Responsible for operational issues. Performs other duties as assigned. Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. Must be able to speak professional level French. Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement. Strong communication skills – listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills. This is a hybrid role, 3 days a week in-office.

What you’ll do

The Collections Account Manager is responsible for collecting outstanding balances across various Ritchie Brothers platforms. They monitor accounts to provide timely and effective resolutions for outstanding debts.

Requirements

Candidates must have 5 years of collections experience in auto loans, commercial collections, or financial institutions. Professional-level proficiency in both French and English is required.

Listed skills

• Collections · Preferred
• written communication · Preferred
• Communication Skills · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• French Language
• English Language
• Communication Skills
• Phone Etiquette
• Written Communication
• Probing Skills
• Process Improvement

Job areas

• Finance & Accounting
• Customer Service & Support

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