IT Operations Analyst
This role involves the day-to-day operation, administration, and optimization of global enterprise communication platforms including telephony, contact centers, and conferencing. The analyst will support strategic modernization initiatives while ensuring reliable, secure, and scalable communication services across the organization.
- Hybrid
- Burnaby, BC
- Posted Aug 20, 2026
- 1 position
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Job summary
RB Global is seeking a driven and technically skilled Telecommunications Analyst to support, optimize, and evolve our global enterprise communications ecosystem. This role is responsible for the day-to-day operation, administration, and continuous improvement of our cloud-based telephony, unified communications, contact center, conferencing, and mobility platforms supporting employees and customers across multiple regions worldwide. The ideal candidate combines deep technical expertise with exceptional customer service, thrives in a fast-paced global environment, and takes ownership of delivering reliable, scalable, and secure communication services. This individual will play a key role in supporting strategic initiatives, driving modernization efforts, and ensuring operational excellence across our communications technology landscape.
What you’ll do
This role involves the day-to-day operation, administration, and optimization of global enterprise communication platforms including telephony, contact centers, and conferencing. The analyst will support strategic modernization initiatives while ensuring reliable, secure, and scalable communication services across the organization.
Requirements
Candidates must possess a degree or diploma in a relevant technical field and at least 5 years of experience in enterprise telecommunications and unified communications. Strong hands-on expertise with cloud-based platforms like RingCentral and Microsoft Teams, along with solid knowledge of voice networking protocols, is required.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Telecommunications
- Unified Communications
- RingCentral
- Cloud Communications
- VoIP
- SIP
- Microsoft Teams
- Contact Center Operations
- ServiceNow
- Network Troubleshooting
- WAN
- LAN
- QoS
- Stakeholder Management
- Vendor Management
- Technical Support
- Customer Service
- Communication
- Communications Security
- Continuous Improvement Process
- Scalability
- Operational Excellence
Job areas
- Technology
- Customer Service & Support
- Software
- IT Operations Analyst
- Technical Consultant / Analyst
- Systems Analysts
- Computer Systems Analysts
Additional details
- Minimum education
- Bachelor’s degree
- Minimum experience
- 5+ years
- Posting language
- English
- Working hours
- 40 hours per week