Receptionist

Job summary

The Receptionist serves as the first point of contact, greeting visitors and managing incoming calls and inquiries. Key duties include scanning mail into the BMS system, handling deliveries, and providing general administrative and clerical support.

Job details

RDA Insurance is one of Ontario’s largest and most respected full-service insurance brokerages, with over 40 years of experience. The organization delivers innovative, customized insurance solutions for individuals and businesses across the province through a team of more than 150 professionals. Services span Personal Lines, Group Insurance, Bonding, Commercial Insurance, and Financial Services, supported by deep industry knowledge and a wide network of market partners. RDA Insurance emphasizes long-term client relationships and a consultative approach to provide coverage that evolves with changing needs. The company operates several divisions, including North City, North Bay, North Shore, Morris Mackenzie, and Sudbury Insurance Brokers, enabling broad reach and diverse service offerings throughout Ontario. The Receptionist is a full-time, on-site role based in Woodbridge, ON. This position is responsible for greeting visitors, managing incoming calls, directing inquiries to the appropriate team members, and providing a professional first point of contact for clients and partners. Day-to-day duties include scanning incoming mail into a BMS system, handling physical mail and deliveries, maintaining a tidy reception area, and performing general clerical tasks such as data entry, stock and supply refill, and document preparation. The Receptionist will support office operations by coordinating meeting rooms, assisting with administrative requests, and ensuring information is communicated clearly and promptly. This role requires consistent professionalism, confidentiality, and a strong customer service mindset. Qualifications Strong Phone Etiquette and ability to manage multi-line phone systems professionally. Proficiency in core Receptionist Duties, including greeting visitors, directing inquiries, and managing front-desk operations. Solid Clerical Skills, such as data entry, filing, scheduling, and basic document preparation. Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse stakeholders. Excellent Customer Service skills, demonstrating patience, empathy, and problem-solving when assisting clients and colleagues. Comfort with common office software (e.g., MS Office, email and calendar tools) and willingness to learn new systems. Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Previous experience in a receptionist, front desk, or administrative role is an asset; experience in insurance or professional services is beneficial. College diploma or equivalent required; post-secondary education in business administration or a related field is an advantage. Languages - English, Italian and Portuguese would be an asset

What you’ll do

The Receptionist serves as the first point of contact, greeting visitors and managing incoming calls and inquiries. Key duties include scanning mail into the BMS system, handling deliveries, and providing general administrative and clerical support.

Requirements

Candidates must have a college diploma or equivalent, with a preference for post-secondary education in business administration. Required skills include strong phone etiquette, proficiency in MS Office, and a customer service mindset, with English, Italian, or Portuguese language skills being an asset.

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• document preparation · Preferred
• written communication · Preferred
• Filing · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phone Etiquette
• Front Desk Operations
• Data Entry
• Filing
• Scheduling
• Document Preparation
• Verbal Communication
• Written Communication
• Customer Service
• MS Office
• Organizational Skills
• Attention To Detail
• Multi-line Phone Systems
• BMS System
• Clerical Skills

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting