Bilingual Customer Service Representative, Travel Insurance — 100% Remote

Toronto, Ontario, Canada
Remote
Posted Oct 14, 2026
1 position

$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The representative will support travelers by coordinating services, explaining insurance coverage, and managing claim files. They are responsible for answering incoming calls, documenting interactions, and collaborating with departments to resolve client requests.

Job details

Bilingual Customer Service Representative Travel Insurance, Remote Work Start date: November 25, 2026 Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service. What is in it for you: • Hourly salary of $23.41. • Permanent, full-time position. • Rotating schedule of 32-40 hours per week, based on operational needs. • Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays. • Hours of operation may change based on operational needs. • 3 weeks of vacation to support a healthy work-life balance. • Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance. • Retirement savings plan to support your long-term goals. • Wellness program including access to a fitness facility, physical activities, and health-related seminars. • Opportunities for career advancement and professional development. • Financial assistance program for continuing education. Responsibilities: • Answer incoming client calls and provide professional and empathetic support. • Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. • Open claim files and direct clients to the appropriate healthcare providers. • Explain travel insurance coverage, including applicable exclusions and maximum limits. • Authorize certain medical tests and coordinate required services when necessary. • Assist clients throughout the claims process and ensure appropriate follow-ups. • Document interactions and transactions in the claims management system. • Collaborate with various departments to resolve client requests and complaints. • Maintain a high level of customer service in a fast-paced, team-oriented environment. What you will need to succeed: • College diploma or equivalent. • Experience in customer service, telecommunications, or claims assistance. • Bilingual in English and French to assist clients in both languages. • A third language will be considered an asset. • Excellent communication skills and professionalism. • Strong customer service orientation. • Ability to work in a dynamic, team-based environment. • Strong computer skills including Microsoft Office and Internet use. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

What you’ll do

Requirements

Candidates must possess a college diploma or equivalent and have experience in customer service, telecommunications, or claims assistance. Proficiency in both English and French is required to effectively assist clients.