Call Centre Billing Representative

Call Centre Billing Representative Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities. What is in it for you: • Hourly salary of $19.56. • 5-month contract. • Full-time position, 37.5 hours per week with rotating shifts. • Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled. • Hybrid schedule requiring 3 days per week in the Markham office, subject to change. Responsibilities: • Handle approximately 50 inbound calls per day related to billing inquiries. • Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers. • Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters. • Act as a company ambassador while supporting inbound billing inquiries. • Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues. • Interpret and identify customer needs and respond appropriately and professionally. • Gather relevant information systematically to provide a seamless customer experience. • Take ownership of customer relationships through service and commitment to follow through on inquiries. What you will need to succeed: Required qualifications • 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry. • Professional telephone and email communication skills and etiquette. • Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications. Required Soft Skills • Ability to multitask in a fast-paced environment. • Ability to adapt quickly to changing circumstances. • Strong communication and interpersonal skills with a clear and supportive approach. • Ability to analyze and resolve customer concerns through effective problem-solving. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

The representative will handle approximately 50 inbound billing inquiries daily while collaborating with insurance partners to resolve discrepancies. They are responsible for providing professional customer service to internal stakeholders and clients while maintaining accurate records.

Candidates must have 1 to 2 years of contact centre experience, preferably in insurance or banking. Proficiency in Microsoft Office, web-based programs, and strong verbal and written communication skills are required.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Billing Inquiries
• Communication
• Problem Solving
• Microsoft Excel
• Data Entry
• Insurance Knowledge
• Banking Industry Knowledge
• Multitasking
• Interpersonal Skills
• Professional Etiquette
• Conflict Resolution
• Attention To Detail
• Time Management
• Adaptability
• Inbound Calls
• Insurance Industry
• Follow Through
• Artificial Intelligence
• Underwriting
• Banking
• Billing
• Call Center Experience
• Word Processing
• Interpersonal Communications
• Teamwork

• Customer Service & Support
• Finance & Accounting
• Administrative
• Billing Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

38 hours per week

Office presence

3 days per week