Tours and Activities Agent

Providing service at the Hotel Concierge Desk Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc. Initiate and follow up with guests’ requests received in person and through other communications Confirming guest requests and reservations Booking guests onto excursions Researching and providing guests with additional information as requested by the guest Communicating guest resolutions with appropriate Staff/Departments on property Additional responsibilities as assigned by the Management Team Other duties as assigned. Qualifications Minimum Qualifications High School Diploma or its equivalent from an accredited institution (preferred) Previous experience in customer service, concierge and/or equivalent work experience a PLUS Knowledge, Skills, And Abilities Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone. Must be able to work various work settings such as exposure to sunlight and outside temperature. Must be able to lift 50lbs. Ability to establish and maintain effective working relationships with all persons contacted during the work. Ability to read, interpret, and apply regulations and safe practices. Ability to operate assigned equipment, read and interpret documents. Ability to multi-task. Ability to speak and write clearly and concisely. Must be able to operate with little or no supervision. Must be willing to work holidays, nights, and weekends. Must have strong interpersonal skills and positive attitude. Team player, positive and enthusiastic attitude. Knowledge of local destinations

The agent provides guest services at the hotel concierge desk, including providing area information and booking excursions. They are responsible for managing guest requests and coordinating resolutions with other hotel departments.

A high school diploma is preferred, and previous experience in customer service or concierge work is a plus. Candidates must be physically able to lift 50lbs and work flexible hours, including nights and weekends.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Concierge Services
• Booking and Reservations
• Interpersonal Skills
• Multi-tasking
• Local Destination Knowledge
• Communication Skills
• Guest Relations

• Hospitality
• Customer Service & Support
• Sales

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level