HP Rental Technician

RED Mountain Resort is now hiring High Performance Rental Technicians for the 2026/27 Winter Season! This position is responsible for outfitting guests with high performance demo rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment. Knowledge of current ski and board technology and product is required. MAJOR RESPONSBILITIES Customer Service * Efficiently guide customer through rental process * Ensure rental agreements are completely filled out (to satisfy legal requirements) * Create a professional, positive impression for the beginner and seasoned guest alike * Maintain an orderly, safe and fun environment * Be knowledgeable about all Red Sports rental equipment and its proper use. Attend preseason PKs in order to learn about different brands and models we carry to pass onto customers and give proper advise on appropriate gear for level and conditions. * Ensure guest understands how to operate bindings * Answer guests’ questions and concerns Equipment Set-up * Provide guest with appropriate equipment based on guest’s statistics * Accurately adjust bindings according to industry standard (must have binding certification) Additional Tasks * Maintain clean, tidy, safe workspace * Inventory equipment * Restock supplies * Wax and/or tune equipment as per service technician’s instructions KEY KNOWLEDGE, SKILLS AND ABILITIES Education * High School diploma * Post secondary education an asset Experience * Binding certification required (training provided). * Ski and/or snowboard product knowledge * Knowledge of Red Mountain Resort and its history an asset * Knowledge of Rossland and its history an asset * Customer service experience required * Cash handling and POS transaction processing required Physical and Other Requirements * Able to negotiate stairs * Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches * Able to adjust ski and snowboard equipment * Able to be on feet for entire shift Skills and Abilities * Exceptional interpersonal skills * Good team player * Customer service-oriented * Ability to maintain a professional and safe environment * Ability to create a positive and fun atmosphere for guests * Ability to maintain a friendly, professional attitude in a high-pressure environment * Safety-oriented

The Rental Technician is responsible for outfitting guests with high-performance rental equipment while ensuring a safe and positive experience. They must also manage rental agreements, maintain equipment, and provide expert advice on gear appropriate for specific skill levels and conditions.

Candidates must have a high school diploma and possess or be willing to obtain binding certification. Previous customer service experience and knowledge of ski and snowboard equipment are required.

• Customer servicePreferred
• Cash handlingPreferred
• TeamworkPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Ski equipment knowledge
• Snowboard equipment knowledge
• Binding certification
• Cash handling
• POS transaction processing
• Interpersonal skills
• Teamwork
• Safety orientation
• Equipment maintenance
• Waxing
• Tuning
• Inventory management
• Product Knowledge
• Cash Handling
• Professionalism
• Lifting Ability
• Customer Service
• Interpersonal Communications
• Statistics
• Transaction Processing (Business)
• Wax

• Hospitality
• Sports & Recreation
• Customer Service & Support
• Retail
• Rental Technician
• Equipment Rental Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week