Service Technician

RED Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards. MAJOR RESPONSBILITIES * Customer Service * Repair, tune and wax guest equipment to their specifications * Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs * Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort * Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount * Ensure all work orders are passed on to Cashier for POS processing * Create a professional, competent, positive impression for the beginner and seasoned guest alike * Maintain a clean, orderly and safe environment * Be knowledgeable about all Red Sports rental equipment and its proper use * Answer guests’ questions and concerns * Rental Fleet Set-up and Maintenance * Mount bindings on new equipment * Repair, tune and wax rental fleet on a regular basis * Regularly inspect fleet for damaged or potentially unsafe equipment * Re-calibrate ski equipment on annual and as-needed basis * Additional Tasks * Maintain service shop equipment as needed; ensure all equipment is in good working order * Maintain clean, tidy, safe workspace * Assist rental floor staff * Help train staff for binding certification KEY KNOWLEDGE, SKILLS AND ABILITIES Education * High School diploma * Post secondary education an asset Experience * Binding certification preferred (training provided) * Experience with the Wintersteiger SBI stonegrind machine and Trim B edger an asset * Ski and/or snowboard product knowledge * Knowledge of Red Mountain Resort and its history an asset * Customer service experience (or demonstrated aptitude) * Service shop experience preferred * Proficiency with Point of Sale (POS) software an asset * Proficiency in Word, Excel, and Outlook in a Windows environment an asset Physical and Other Requirements * Able to negotiate stairs * Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery * Able to mount and adjust ski and snowboard equipment * Able to operate and maintain service shop machinery (grinders, drills, waxers) * Able to be on feet for entire shift Skills and Abilities * Exceptional interpersonal skills * Good team player * Safety oriented; adheres to industry standards and procedures * Customer service-oriented * Ability to maintain a professional and safe environment * Ability to maintain a friendly, professional attitude in a high-pressure environment

The Service Technician is responsible for mounting, tuning, and repairing rental and customer ski and snowboard equipment to ensure safety and performance. They also provide professional customer service, manage work orders, and maintain the service shop environment.

Candidates should have a high school diploma and possess strong customer service skills, with binding certification and shop experience preferred. The role requires the physical ability to lift heavy equipment and operate specialized machinery throughout the shift.

• Customer servicePreferred
• TeamworkPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Ski tuning
• Snowboard tuning
• Binding certification
• Customer service
• Equipment maintenance
• Point of sale software
• Safety compliance
• Repair
• Waxing
• Technical troubleshooting
• Inventory management
• Interpersonal skills
• Teamwork
• Physical stamina
• Equipment calibration
• Equipment Repair
• Product Knowledge
• Industry Standards
• Professionalism
• Lifting Ability
• Microsoft Excel
• Customer Service
• Drilling
• Edger
• Grinding Machine
• Interpersonal Communications
• Invoicing
• Machinery
• Microsoft Outlook
• Point Of Sale
• Wax

• Hospitality
• Sports & Recreation
• Customer Service & Support
• Trades
• Service Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week