Direct Support Supervisor

Job summary

The Direct Support Supervisor manages staff within a Community Service Group to ensure effective operations and high-quality care for individuals with developmental disabilities. They are responsible for implementing agency policies, monitoring staff performance, and handling administrative tasks such as payroll and incident reporting.

Job details

Direct Support Supervisor Department: Operations Employment Type: Full Time Location: Thornhill Compensation: CA$71,500 / year Description Job Summary: The Direct Support Supervisor is responsible for ensuring that organizational outcomes are achieved, to professionally work as part of a supervisory team that ensures both the effective continuous operation of Reena’s day and residential systems and the health and safety and well-being of persons with a developmental disability and their staff. Note: This is an existing position that is currently open. Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve. The Direct Support Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities. Additional Information: We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers. Job Responsibilities: · Supervises staff within assigned Community Service Group (CSG), directing and supporting them to follow Reena’s philosophy of community integration and adult living within a Judaic framework · Implements agency policies and procedures · Develops supports catered to individuals based upon Independent Support Plans/Behaviour Support Plans and directs staff to implement support to achieve goals, involving families and community supports · Monitors staff performance through regular team meetings, on the job support, supervisions and performance appraisals · Performs administrative work in reference to staff and locations - payroll, incident reporting, record keeping, Ministry required documents · Chairs various meetings, works as a part of a team to be aware of agency changes and initiatives, and shares information/ideas to assist with continuous quality improvement Qualifications: · Post-Secondary education in related field · Minimum 2 years working with individuals with developmental disabilities and supervising residential homes · Demonstrated leadership ability to manage group of staff · Demonstrates excellent problem solving and organizational skills, flexibility and service orientation · Ability to work collaboratively and network with diverse stakeholders including individuals, families, direct support staff, supervisors, managers · Demonstrates ability to manage multiple priority tasks; is detail oriented, has excellent organizational skills, is self-motivated · Requires excellent written and verbal communication skills in English Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources. Benefits Extra paid time off for Jewish holidays Health Coverage 4% Employer RRSP Contribution Employee Assistance Program (EAP)

What you’ll do

The Direct Support Supervisor manages staff within a Community Service Group to ensure effective operations and high-quality care for individuals with developmental disabilities. They are responsible for implementing agency policies, monitoring staff performance, and handling administrative tasks such as payroll and incident reporting.

Requirements

Candidates must have post-secondary education in a related field and at least two years of experience working with individuals with developmental disabilities and supervising residential homes. Strong leadership, organizational, and communication skills are essential for this role.

Benefits

• Extra paid time off for Jewish holidays
• Health coverage
• 4% Employer RRSP contribution
• Employee assistance program

Listed skills

• Leadership · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Payroll · Preferred
• Conflict Resolution · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff supervision
• Leadership
• Problem solving
• Organizational skills
• Communication
• Administrative work
• Incident reporting
• Payroll
• Performance management
• Team management
• Conflict resolution
• Flexibility
• Service orientation
• Stakeholder management
• Record Keeping
• Organizational Skills
• Time Off Management
• Self-Motivation
• Customer Service
• Continuous Quality Improvement (CQI)
• Developmental Disabilities
• Disabilities
• Employee Assistance Programs
• English Language
• Incident Reporting
• Problem Solving
• Operations
• Performance Review
• Verbal Communication Skills
• Detail Oriented

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Administrative
• Direct Support Supervisor
• Construction Site Manager
• Construction Managers

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