Housekeeping Supervisor

Job summary

The Housekeeping Supervisor manages daily housekeeping operations, including inspecting rooms and public areas to ensure luxury standards are met. They also lead, train, and motivate the housekeeping team while collaborating with other departments to resolve guest issues and maintain operational efficiency.

Job details

WHAT WE ARE LOOKING FOR Are you a hospitality professional with an eye for detail, a passion for cleanliness, and a talent for leading by example? The Renaissance is looking for a Style Supervisor to join our Housekeeping team—a role that combines leadership, precision, and exceptional service standards. This is a permanent, full-time salaried position where you'll be instrumental in keeping our property looking its best, ensuring that both guests and associates experience the highest standards of cleanliness and style. If you thrive in a fast-paced, dynamic environment and have a knack for managing teams with enthusiasm and precision—this is your opportunity to shine. WHAT YOU NEED TO KNOW ABOUT THE JOB As our Style Supervisor, you’re not just overseeing the cleanliness of our hotel—you’re creating an environment that feels welcoming, polished, and perfectly maintained at all times. You’ll work closely with the Executive Housekeeper to manage the daily operations of the housekeeping department, ensuring that all rooms, public areas, and back-of-house spaces meet our luxury standards. Whether you’re inspecting rooms, leading training sessions, or resolving guest concerns, you’ll be guiding your team to success and making sure that the hotel stays in top shape, every day. WHAT YOU’LL BE DOING: Lead with Precision – Supervise housekeeping staff to ensure rooms, corridors, and public spaces are cleaned to our exacting standards. Inspect and address any areas that need attention. Team Leadership – Inspire and manage the housekeeping team, ensuring all associates are properly trained, motivated, and equipped to deliver the highest level of cleanliness and style. Collaborate Across Departments – Work with Front Office, Engineering, and other departments to ensure smooth operations and uphold hotel standards. Reporting & Training – Ensure all housekeeping reports are completed accurately and on time. Lead training sessions to maintain high standards, with follow-ups as necessary. Maintain SOPs & Quality – Ensure Standard Operating Procedures (SOPs) are current, followed consistently, and contribute to best practices across the department. Problem Solver – Respond quickly to guest feedback, resolve issues promptly, and ensure all guest problems are addressed with professionalism. Stay Ahead of the Game – Monitor key areas such as inventory, purchasing, and staff performance, ensuring operational goals are met and costs are controlled effectively. Health & Safety – Uphold the highest standards of cleanliness, hygiene, and safety in all areas under your control, ensuring the safety and comfort of both guests and associates. WHY YOU’LL LOVE IT HERE A Culture of Excellence – You’re not just joining a team; you’re becoming part of a group of dedicated professionals committed to delivering exceptional guest experiences every day. Growth & Development – We invest in our people. Through our in-house management training program, you'll grow as a leader while learning from some of the best in the industry. Award-Winning Team – Join a team that takes pride in being recognized for its excellence, where every day offers new challenges and rewards. WHAT’S IN IT FOR YOU? At our hotel, we believe in taking care of our team members just as much as we take care of our guests. That's why we offer a fun and exciting range of benefits that are sure to keep you happy, healthy, and well-fed. We offer more than just a paycheck; we provide a fantastic benefit plan that includes extensive medical, dental, and life insurance coverage, with the hotel contributing 80% for single and family coverage. Plus, our loyalty program and travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family. But we don't just feed your wanderlust - we also feed your appetite. Our chefs whip up delicious staff meals every day, so you can fuel up for a busy day of representing the Renaissance brand and assisting guests and clients. That's not all! Enjoy free parking or get reimbursed for your 747 Bus Pass. You can also say goodbye to waiting for payday with our on-demand pay system. Plus, you'll enjoy a 50% discount on food and drinks for you and your friends at HALO Bar|Bistro, so you can always have a good time without breaking the bank. Our in-house management training program ensures you're always growing. And, get ready for some unforgettable fun with our quarterly work events. WHAT YOU NEED TO BE CONSIDERED Education & Experience 2 years of previous experience in a supervisory role within a luxury hotel, plus post-secondary education in hotel management OR 4 years of previous experience in a supervisory role within a prestigious hotel REQUIRED SKILLS & KNOWLEDGE Leadership Excellence – Ability to lead by example and inspire a team to meet high standards of cleanliness and service. Detail-Oriented – You’ve got an eye for perfection, ensuring every detail is accounted for. Cross-Department Collaboration – Comfortable working with teams across departments to ensure smooth operations. Training & Development – Experience with training and mentoring team members to develop their skills and enhance performance. Problem-Solving – Ability to address guest concerns and operational challenges swiftly and effectively. Efficiency & Organization – Excellent time management skills, with the ability to handle multiple priorities while maintaining high-quality standards. Health & Safety Knowledge – Familiarity with cleanliness, sanitation, and safety procedures to maintain a healthy work environment

What you’ll do

The Housekeeping Supervisor manages daily housekeeping operations, including inspecting rooms and public areas to ensure luxury standards are met. They also lead, train, and motivate the housekeeping team while collaborating with other departments to resolve guest issues and maintain operational efficiency.

Requirements

Candidates must have at least 2 years of supervisory experience in a luxury hotel combined with post-secondary education in hotel management, or 4 years of supervisory experience in a prestigious hotel. Strong leadership, organizational, and problem-solving skills are essential for this role.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Travel program
• Loyalty days
• Bonuses
• Free meals
• Free parking
• Bus pass reimbursement
• On-demand pay system
• Food and drink discount
• Quarterly work events

Listed skills

• Leadership · Preferred
• Quality assurance · Preferred
• Problem solving · Preferred
• Inventory management · Preferred
• Time management · Preferred
• Operational Efficiency · Preferred
• Communication · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Housekeeping management
• Staff training
• Quality assurance
• Problem solving
• Inventory management
• Time management
• Health and safety compliance
• Operational efficiency
• Communication
• Attention to detail
• Cross-departmental collaboration
• Standard operating procedures
• Performance management
• Professionalism
• Hotel Management
• Safety Procedures
• Service Standards
• Housekeeping
• Cleanliness
• Front Office
• Standard Operating Procedure
• Problem Solving
• Management Training And Development
• Mentorship
• Operations
• Sanitation
• Purchasing
• Time Management
• Team Leadership
• Customer Complaint Resolution
• Enthusiasm
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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