Customer Support Representative

Renata Travel DMC is hiring a Customer Support Representative for its remote Canada workflow. This position combines Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Renata Travel DMC Workflow, and Customer Service to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Core Responsibilities Maintain assigned customer support representative work in Canada using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, CRM, and Issue Resolution so handoff quality remains traceable. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Review incoming information with Renata Travel DMC Workflow, Service Recovery, and Case Documentation so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Track open actions through Customer Service, Ticket Management, and Customer Experience while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Document decisions and handoffs with CRM, Issue Resolution, and Queue Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Use Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Representative role means Customer Experience, Ticket Management, and Customer Service reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Role Fit Practical ability with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Renata Travel DMC Workflow, and Issue Resolution in a remote Canada workflow. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Clear written communication using CRM and Service Recovery when documenting ownership, status, and next actions. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Comfort applying Case Documentation, Customer Experience, and Queue Management while maintaining accurate records for Renata Travel DMC. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Sound judgment around Customer Service, Ticket Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, including when a Canada workflow item requires escalation. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Representative at Renata Travel DMC, remote execution is complete when queue management, issue resolution, and crm leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Service, Escalation Management, and Ticket Management for this Canada role.

The role involves managing incoming destination-management operations for Italy and Mediterranean destinations while ensuring handoff quality and decision traceability. Responsibilities include tracking open actions, documenting decisions in the CRM, and escalating exceptions to maintain workflow visibility.

Candidates must have practical ability with destination-management workflows and issue resolution within a remote Canada-based environment. Strong written communication skills and sound judgment regarding ticket management and escalation are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Ticket Management
• Escalation Management
• CRM
• Issue Resolution
• Service Recovery
• Case Documentation
• Queue Management
• Customer Experience
• Written Communication

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level