Email Support Specialist

Renata Travel DMC is hiring a Email Support Specialist for its remote Canada workflow. This position combines Customer Experience, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Core Responsibilities Maintain assigned email support specialist work in Canada using Customer Experience, Email-Focused, Support-Focused, Specialized-Execution Documentation, and Customer Service so handoff quality remains traceable. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Review incoming information with Problem Solving, Issue Resolution, and Case Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Service Recovery while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Document decisions and handoffs with Email-Focused, Support-Focused, Specialized-Execution Documentation, Customer Service, and Follow-Up so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Use Issue Resolution, Case Management, and Customer Experience to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Success Standard Strong performance in this Canada-based Email Support Specialist role means Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Role Fit Practical ability with Customer Experience, Problem Solving, and Customer Service in a remote Canada workflow. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Clear written communication using Email-Focused, Support-Focused, Specialized-Execution Documentation and Issue Resolution when documenting ownership, status, and next actions. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Comfort applying Case Management, Service Recovery, and Follow-Up while maintaining accurate records for Renata Travel DMC. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Experience, including when a Canada workflow item requires escalation. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Email Support Specialist at Renata Travel DMC, remote execution is complete when follow-up, customer service, and email-focused, support-focused, specialized-execution documentation leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Management, Case Documentation, Customer Experience, and Email-Focused, Support-Focused, Specialized-Execution Documentation for this Canada role.

Manage email support workflows for destination management operations across Italy and the Mediterranean. Ensure high handoff quality and decision traceability through detailed case documentation and issue resolution.

Requires practical ability in customer service and problem solving within a remote workflow. Candidates must possess clear written communication skills and the judgment to escalate complex workflow items.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Experience
• Problem Solving
• Case Management
• Case Documentation
• Email Support
• Issue Resolution
• Service Recovery
• Customer Service
• Written Communication
• Destination Management

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate