Support Services Administrator

Salary: __vacancyopjusttionswidget.opt-Department __ Administration __vacancyopjusttionswidget.opt-Job Type__ Full-time __jobinformationwidget.freetext.LocationText__ Concord, Ontario, Canada Apply Shortlist Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously. This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships. Location: Concord, ON Salary: $43,000 - $45,700 Data entry of new contracts, job sales, and product sales into our CRM software Upload and file copies of contracts for new customers Customer account maintenance. Contact updates, changes to billing, PO’s, etc. Daily and consolidated month end invoicing Process and apply credit memos as required Ensure accuracy in our invoice process, ensuring all relevant data is correct Upload invoices into customer 3rd party portals as required Ensure month-end procedures are followed and deadlines met Create reports in Excel to provide to customers with special requests as needed Process credit cards as required Create device maps as required Compile and review sales sheets for service completion and accuracy Assisting to resolve customer disputes with the accounts receivable team Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion Assist Sales Reps and the Operations team with looking up customer info in CRM. Track business and technician licenses for expiry/renewal Assemble logbooks (info binders) for customers as required Additional responsibilities as assigned Requirements: 2+ years of Admin experience in a fast-paced professional environment Demonstrated proficiency with Microsoft Word, Excel and Power-Point Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars Able to learn and use multiple computer systems Knowledge of Vendor Portals is an asset Excellent proof-reading abilities Strong analytical skills and attention to detail Able to multitask in a fast-paced environment Prioritize work without direct supervision Strong communication (verbal and written) Able to exercise tact and diplomacy when dealing with others Strong work ethic, punctual and maintain a professional demeanor High School Diploma required Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience Benefits: You are paid during your training! Great benefits - Medical, Dental, and Vision Employer-matched RRSP program up to 3.5% of your base salary per year Paid sick and vacation days Short and long-term disability Life Insurance Competitive compensation ON DEMAND PAY! Have access to your paycheque as soon as it is earned! AI technology may be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process. Apply Shortlist Share Do you feel this job is for you? Find Out What's At The Core Of This Company. 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Since its founding, it has been an industry leader in pest control. Our certified specialists u Description Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their Description Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader Description Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

The role involves providing customer service and administrative support by managing contracts, processing invoices, and maintaining customer accounts in the CRM. It also requires coordinating with Branch Managers and technicians to ensure service completion and accuracy in billing.

Candidates must have at least 2 years of administrative experience in a fast-paced environment and proficiency in Microsoft Office and Google Suite. A high school diploma is required, while a college or university degree in business or accounting is preferred.

• Paid training • Medical insurance • Dental insurance • Vision insurance • Employer-matched RRSP program up to 3.5% • Paid sick days • Paid vacation days • Short-term disability • Long-term disability • Life insurance • On demand pay

• Time managementPreferred
• Customer servicePreferred
• Microsoft ExcelPreferred
• Data entryPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• CRM software
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Google Suite
• Vendor Portals
• Proof-reading
• Analytical skills
• Multitasking
• Written communication
• Verbal communication
• Account maintenance
• Invoicing
• Time management

• Administrative
• Customer Service & Support
• Finance & Accounting

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level