Customer Experience Representative

Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit renewals. Target Specialty Products (TSP) is a leading North American distributor of turfgrass & landscape maintenance products. We service both the private & public sectors of golf course maintenance, lawn care and sports turf maintenance from warehouses strategically located in BC, AB, ON and QC. We have 15 technical sales reps providing Canada-wide consultation & solution-sales of nutrition, turf chemistry, seed, and specialty product. In total TSP has 80+ turf sales reps across Canada & USA from 40+ conveniently located branch locations. TSP is headquartered in Santa Fe Springs, California which also services Forestry. Address: Burlington, ON Salary: $18-$21/Hr. Work hours: 8 am - 5 pm EST The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:  Maintaining strong customer relationships by handling questions and concerns with speed and professionalism  Receiving and placing customer service telephone calls, completing web forms and responding to emails  Entering and processing orders for new and existing customers  Investigating issues and resolving customer complaints  Updating and managing customer databases  Actively promoting Terminix products and services  Monitoring the route and status of field technicians to coordinate and prioritize their schedule  Relaying work orders, messages, and information to and from technicians and field management  Constantly improving results by adhering to a philosophy of service excellence, and following business processes  Providing an outstanding customer experience to all customers  Available to work as required based on customer needs  Performing other duties  Persuasive communication skills and lots of personality!  Sales oriented, has the ability to identify sales opportunities within a service environment  Energetic, positive and self motivated  Naturally empathetic, with the ability to build a strong rapport  Excellent communication skills - both verbal and written  Professional demeanor, stellar phone etiquette  Able to perform successfully in a high paced, results-oriented environment  Ability to build relationships and communicate with a broad range of people  Well organized, energetic and reliable  Ability to work independently in a busy environment  Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times  At least one year’s experience in a Call Centre role answering phone calls and emails  Proficient with Microsoft Office, Outlook and other applicable computer programs  Bilingual English/French an asset  High school diploma – College preferred  Will have to undergo a criminal background check  Will be required to wear a headset, input data and sit for long periods of time You are paid during your training! Great benefits - Medical, Dental, and Vision Employer-matched RRSP program up to 3.5% of your base salary per year Paid sick and vacation days Short and long-term disability Life Insurance Competitive compensation Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process. Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.

The Customer Experience Representative is responsible for managing customer relationships, processing orders, and resolving complaints via phone and email. They also coordinate field technician schedules and actively promote company products and services.

Candidates must have at least one year of call center experience and proficiency in Microsoft Office programs. A high school diploma is required, with a preference for college-level education.

• Medical insurance • Dental insurance • Vision insurance • Employer-matched RRSP program • Paid sick days • Paid vacation days • Short-term disability • Long-term disability • Life insurance

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Database management
• Communication skills
• Phone etiquette
• Sales
• Problem solving
• Microsoft Office
• Outlook
• Data entry
• Relationship building
• Time management
• Professionalism
• Bilingualism
• Conflict resolution
• Empathy
• Golf Course Maintenance
• Tactfulness
• Energetic
• Bilingual (French/English)
• Self-Motivation
• ASP.NET
• Chemistry
• Management
• Business Process
• Customer Service
• Communication
• Forestry
• Warehousing
• Impact Assessment
• Labor Economics
• Landscape Maintenance
• Lawn Care
• Microsoft Outlook
• Persuasive Communication
• Telephone Skills
• Solution Selling
• Technical Sales
• Prioritization
• Customer Complaint Resolution
• Webforms

• Customer Service & Support
• Sales
• Administrative
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week