Scheduler

Scheduler 6 months contract Concord, ON Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met. Ensure that tasks are completed in an effective and timely manner at the highest quality. Provide World Class customer service. Responsibilities: Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound. Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed. Offer logistical support to technicians and maintain effective communication with colleagues and customers. Confirm, schedule, and reschedule customer services. Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately. Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making. Escalate significant business or technical issues to management and assist with communication across other departments. Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times. 1+ years experience with customer service and able to effectively manage multiple tasks concurrently Dispatch or scheduling of field technicians experience is a plus Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint). Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars Able to learn and use multiple computer systems Strong analytical skills and attention to detail Able to multitask under pressure in a fast-paced environment Prioritize work with little direct supervision Strong communication (verbal and written) Able to exercise tact and diplomacy when dealing with others Strong work ethic, punctual and maintain a professional demeanor Ability to work in office: Monday to Friday. 1 Vacancy Salary $40,000.00 to $45,500.00 Company paid holidays, vacation and sick time. Excellent Health benefits including Medical, Dental, Vision, and Life Insurance Employee Assistance Program that offers services such as free counselling services and other benefits Colleague Resources Group available for various groups including (but not limited to) Women, Veterans and Young Professionals. Retirement Savings plan with highly-competitive company-matching contributions of 3.5%. Employee Discounts Fantastic Tuition Reimbursement benefits & Scholarship Programs AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. We are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy/ Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process. Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.

The scheduler is responsible for managing service calls and routing technicians to ensure customer commitments are met efficiently. They act as the primary point of contact for customers and technicians, adjusting assignments and resolving issues to maintain high service quality.

Candidates must have at least one year of customer service experience and proficiency in MS Office and Google Suite. Strong analytical, multitasking, and communication skills are required to manage field technician schedules in a fast-paced environment.

• Company paid holidays • Vacation • Sick time • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • Retirement savings plan • Employee discounts • Tuition reimbursement • Scholarship programs

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Scheduling
• Dispatching
• Logistical support
• Communication
• Analytical skills
• Attention to detail
• Multitasking
• MS Office
• Outlook
• Word
• Excel
• PowerPoint
• Google Suite
• Problem solving
• Time management
• Tactfulness
• Technical Issues
• Professionalism
• Diplomacy
• Effective Communication
• Strong Work Ethic
• Self-Motivation
• Analytical Skills
• Microsoft Excel
• Artificial Intelligence
• Management
• Decision Making
• Customer Service
• Food Services
• Discounts And Allowances
• Employee Assistance Programs
• Gmail
• Google Docs
• Microsoft Outlook
• Microsoft Office
• Operations Management
• Pest Control
• Microsoft PowerPoint
• Prioritization
• Google Workspace
• Detail Oriented

• Customer Service & Support
• Logistics
• Administrative
• Manufacturing
• Scheduler
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week