Customer Service Coordinator

Job summary

The Customer Service Coordinator will serve as the primary point of contact for patients, managing inquiries via email and phone while assisting with order processing and inventory tracking. They are responsible for maintaining accurate records and ensuring a positive, supportive experience throughout the customer's care journey.

Job details

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development. 📍 Location: Calgary, Canada At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Customer Service Coordinator to support our Calgary office. The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish. What you’ll be doing: * Help customers navigate their care journey with friendly, high-quality service standards * Respond to customer service inquiries via email and phone * Provide timely and professional support regarding orders, shipping, returns, product information and account issues * Assist with inventory tracking and order management * Handle customer complaints and escalate issues when necessary * Maintain accurate records of customer interactions and transactions What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner * A patient-first mindset and solutions-focused approach * Previous experience in customer service, healthcare and/or retail * Familiar with digital tools including (Shopify, Salesforce, or similar platforms) * Ability to manage multiple tasks and meet deadlines in a fast-paced environment * Proactive, resourceful, and able to work both independently and collaboratively Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Health & Dental Benefits * Wellness + vacation hours * Employee discounts on products/services * Professional development & professional dues reimbursement * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Customer Service Coordinator will serve as the primary point of contact for patients, managing inquiries via email and phone while assisting with order processing and inventory tracking. They are responsible for maintaining accurate records and ensuring a positive, supportive experience throughout the customer's care journey.

Requirements

The ideal candidate possesses 1-3 years of customer service experience and strong written and verbal communication skills. Proficiency with digital tools such as Shopify or Salesforce is required, along with a patient-first, solutions-oriented mindset.

Benefits

• Health benefits • Dental benefits • Wellness hours • Vacation hours • Employee discounts • Professional development • Professional dues reimbursement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Inventory tracking · Preferred
• Shopify · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Order management
• Inventory tracking
• Shopify
• Salesforce
• Problem solving
• Data entry
• Conflict resolution
• Time management
• Innovation
• Detail Oriented
• Customer Service
• Teamwork
• Ability To Meet Deadlines
• Verbal Communication Skills
• Compassion
• Service Standards
• Quick Learning
• Resourcefulness
• Workplace Inclusivity
• Order Management
• Order Management Systems

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers