Dispatch Coordinator

Job summary

The Dispatch Coordinator is responsible for processing and assigning work orders to field technicians while managing status updates and customer communications. They act as the primary escalation point for dispatch issues and ensure all resolution notes are comprehensive.

Job details

JOB DESCRIPTION Dispatch Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field. Dispatch Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relay information accurately to Field Technicians and Field Managers. Essential Job Duties * Access multiple software platforms to locate qualified technicians for onsite tech support * Communicate status and changes to customers and managers * Act as the primary escalation point for dispatch related issues * Manage field tech ETAs * Ensure all issues are resolved and resolution notes are comprehensive * Coordinate return visits for incomplete jobs * Submit part orders and ensure work orders are updated to reflect orders * Manage incoming calls from techs and customers Non-Essential Job Duties * Ensure cubicle and personal space is organized and clean * Monitor Dispatch wall boards and report unresolved issues to Dispatch Leads Qualifications/Basic Job Requirements * Time management skills * Drug Screen and Background Check Success Factors: * Professional phone skills * Outgoing personality; high energy; flexible * Positive attitude and desire to work hard while having fun on a team * Ability to perform well under pressure in a fast-paced environment Education and Experience * Minimum two years of experience with Call Center * Proficiency using Microsoft products Working Conditions Dispatch Coordinators work in an indoor open cubicle/office environment Physical Demands Dispatch Coordinators should be able to work seated at a desk and operate a keyboard and mouse. Minimal lifting up to 25 pounds. Supervisory Responsibilities Dispatch Coordinators do not operate in a supervisory role. Job descriptions are dynamic and frequently modified. Other duties and responsibilities may be assigned at any given time as both the business dictates and the functions of the job change. Employee ____________________________________________ Date: ____________________

What you’ll do

The Dispatch Coordinator is responsible for processing and assigning work orders to field technicians while managing status updates and customer communications. They act as the primary escalation point for dispatch issues and ensure all resolution notes are comprehensive.

Requirements

Candidates must have at least two years of call center experience and proficiency in Microsoft products. Strong time management skills and the ability to work under pressure in a fast-paced environment are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Work order management
• Call center operations
• Communication
• Time management
• Microsoft products
• Customer service
• Problem solving
• Escalation management
• Technical support coordination
• Energetic
• Positivity
• Computing Platforms
• Call Center Experience
• Telephone Skills
• Time Management

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Dispatch Coordinator
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance