Connectivity Specialist

Job summary

The Connectivity Specialist will provide global support for tour and activity operators, managing integrations with online travel agencies. They will coordinate with internal teams to ensure seamless connectivity and explain technical concepts to customers.

Job details

About the Role At Rezdy, we're builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We're looking for a Connectivity Specialist to join our Distribution team. In this role, you'll help Rezdy's tour and activity operators manage their integrations with online travel agencies (OTAs) and distribution partners. The Distribution team's mission is to help our customers streamline their operations and connect seamlessly with the channels they sell through. What you'll do: Provide connectivity support to Rezdy and Checkfront customers globally, primarily in North America and Europe Map products within OTA portals and liaise with representatives to complete mapping between the systems Become an expert in Rezdy's top OTA integrations and what is and isn't supported with each one Learn and focus on distribution-friendly product setup across Rezdy and Checkfront platforms Coordinate with sales, onboarding, and technical support teams to ensure connectivity is completed on time and to the customer’s satisfaction Research and explain complex technical concepts in plain language What we're looking for: 1-2 years of customer support experience Strong attention to detail Excellent written and verbal communication skills in English Comfortable working both independently and collaboratively within a team that holds a high bar for ownership This position offers a salary range of $60,000 - $65,000 depending on experience and qualifications.

What you’ll do

The Connectivity Specialist will provide global support for tour and activity operators, managing integrations with online travel agencies. They will coordinate with internal teams to ensure seamless connectivity and explain technical concepts to customers.

Requirements

Candidates should have 1-2 years of customer support experience and strong attention to detail. Excellent written and verbal communication skills in English are required for this role.

Listed skills

• Attention to detail · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer support
• Connectivity support
• Product mapping
• Technical communication
• OTA integrations
• Attention to detail
• Written communication
• Verbal communication
• Problem solving
• Collaboration
• Research
• Technical Support
• Customer Support
• Customer Service
• English Language
• Sales
• Operations
• Verbal Communication Skills
• Detail Oriented

Job areas

• Customer Service & Support
• Technology
• Software
• Hospitality
• Specialist
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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