Client Services Associate

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. YOUR RESPONSIBILITIES * Live Our Vision, Values and Beliefs every day * Greet and welcome RH Clients and assist with any questions or concerns * Assist in connecting clients with the right Associates based on their purchase needs * Assist and communicate with clients in the Gallery, over the phone and through email * Provide an elevated level of client services support to Gallery Partners to resolve client concerns * Become well-versed on RH product and offerings * Create a luxury service experience in every interaction * Exhibit broad understanding of the organization OUR REQUIREMENTS * Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred * Ability to recognize and respond to multiple priorities * Strong organizational and time management skills * Strong verbal and written communication skills * Commitment to quality, detail focused on all levels * People and relationship-driven * Commitment to quality, detail-focused on all levels * Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications OUR PHYSICAL REQUIREMENTS * Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques * Ability to maneuver effectively around gallery floor, stock room and office * Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

The Client Services Associate is responsible for providing an elevated luxury service experience by greeting clients and assessing their needs. They also facilitate communication between clients and gallery partners to ensure seamless service and resolution of concerns.

Candidates should have prior customer service experience in a luxury retail, design firm, or high-end furniture showroom setting. Proficiency in Mac OS, iOS, Microsoft Office, and Google Applications is required, along with strong organizational and communication skills.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Luxury retail
• Communication
• Organizational skills
• Time management
• Detail-oriented
• Relationship management
• Mac Operating System
• IOS devices
• Microsoft Office
• Google Applications
• Energetic
• Lifting Ability
• Thought Leadership
• Apple IOS
• Mac OS
• Customer Service
• Client Services
• Rendering
• Selling Techniques
• Showrooms
• Time Management
• Detail Oriented

• Customer Service & Support
• Retail
• Art & Design
• Client Services Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week