Senior WMS Support Analyst

What You Can Expect: What will you do: * Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders. * Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution. * Provide subject matter expertise on WMS functionality and integrations. * Document case interactions and maintain accurate records in support tools. * Communicate case status and updates to customers and management. * Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams. * Contribute to continuous improvement initiatives for WMS operations and support processes. * Other job duties as assigned. What You Bring: What you bring: * Education: * Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience. * Experience: * 3–5 years of experience supporting Blue Yonder WMS (Discreet version) * Strong understanding of warehouse operations and supply chain processes. * 3+ years in IT/SAAS application support with proven ownership of issue resolution. * Technical Skills: * Proficiency in SQL and relational databases (Oracle, MS SQL). * Ability to debug code and troubleshoot integrations. * Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python). * Knowledge of solution architecture and deployment best practices. * Soft Skills: * Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership. * Strong problem-solving, assertiveness, and ability to drive optimal solutions. * Self-motivated, flexible, and able to work independently or in large teams.

Deliver high-quality technical support for Warehouse Management Systems and act as a liaison between support, development, and operations teams. Analyze and triage customer issues while contributing to continuous improvement initiatives for WMS operations.

Requires a bachelor's degree in IT, Supply Chain, or Industrial Engineering and 3-5 years of experience with Blue Yonder WMS. Candidates must possess strong SQL skills and experience in IT/SaaS application support.

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Warehouse Management Systems
• Blue Yonder WMS
• SQL
• Oracle
• MS SQL
• AppDynamics
• Splunk
• Azure
• Python
• Supply Chain Management
• Technical Support
• Troubleshooting
• Data Analysis
• Solution Architecture
• Communication
• Problem-solving

• Logistics
• Technology
• Software
• Customer Service & Support
• Engineering

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada