Customer Success Manager

Job summary

Own the full post-sale customer journey, focusing on onboarding, adoption, and growth for HR and Talent teams. Monitor account health and partner with internal teams to drive renewals and improve the overall customer experience.

Job details

Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon. You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences. This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software. About Ribbon We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required. How you’ll make an impact Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion. Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics. Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value. Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities. Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience. We are looking for someone who Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience. Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users. Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps. Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball. Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value. Why Ribbon Competitive salary + meaningful equity. We want you thinking like an owner because you are one. Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring. Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack. High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company. Health & wellness stipend. Your mind and body are part of the product. Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration. Team lunches & meetups in Toronto. A flexible hybrid work environment. Ready to Standout? How to Apply: We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks. Apply in Seconds: Click here to start your AI Interview - here Showcase Your True Potential: Go beyond your resume and let your skills shine. Stay Tuned: If you’re a match, our team will reach out fast for next steps. We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.

What you’ll do

Own the full post-sale customer journey, focusing on onboarding, adoption, and growth for HR and Talent teams. Monitor account health and partner with internal teams to drive renewals and improve the overall customer experience.

Requirements

Requires 3+ years of B2B SaaS experience in customer success, account management, or implementation. Candidates must be highly organized, commercially minded, and capable of building trusted relationships with both executives and end-users.

Benefits

• Competitive Salary • Equity • Health & Wellness Stipend • Annual International Offsite • Team Lunches & Meetups • Flexible Hybrid Work Environment

Listed skills

• Training · Preferred
• Retention · Preferred
• Organized · Preferred
• Health · Preferred
• Account Management · Preferred
• Teams · Preferred
• management · Preferred
• Sales · Preferred
• Time · Preferred
• Flexible · Preferred
• Customer · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success Management
• Account Management
• Customer Onboarding
• B2B SaaS
• Relationship Building
• Problem Solving
• Product Adoption
• Churn Mitigation
• Renewal Management
• Expansion Strategy
• Customer Sentiment Analysis
• Cross-functional Collaboration

Job areas

• Customer Service & Support
• Software
• Sales
• Human Resources
• Management & Leadership