Senior On-Site Service Specialist

Job summary

Manage the sorting and distribution of mail and printing projects across the customer site. Maintain office equipment through regular cleaning, toner replacement, and first-level technical troubleshooting.

Job details

Job Description Senior On-Site Service Specialist Responsibilities Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail Delivery of mail and printing projects throughout the customers site Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery Download jobs from email or print queue, sizing, reproducing, sorting and finishing Establishing and maintaining quality controls to ensure work accuracy Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space Running reports Keeping logs of downtime, repairs and meter charges of all copiers/printers on site Qualifications High School Diploma or equivalent work experience Minimum 2 years of experience working in a mail room or copy centre Skills Excellent interpersonal skills with the ability to quickly develop business relationships Strong self-motivation to drive results Excellent communication skills both verbal and written Effective use of Microsoft Office Ability to lift 30+lbs. as necessary Other Present a professional image at all times to customers and vendors About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest In Yourself At Ricoh, you can: Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development. JOB INFO Job Identification : 8470 Job Category : Service Delivery Posting Date : 2026-09-15T17:22:24+00:00 Job Schedule : Full time Locations : Vancouver, BC, Canada Salary Range : $19.00-$20.00 Driving requirements : Non-driver

What you’ll do

Manage the sorting and distribution of mail and printing projects across the customer site. Maintain office equipment through regular cleaning, toner replacement, and first-level technical troubleshooting.

Requirements

Requires a high school diploma or equivalent and at least 2 years of experience in a mail room or copy center. Candidates must be able to lift 30+ lbs and possess strong communication and interpersonal skills.

Benefits

• Medical insurance • Dental insurance • Life insurance • Disability insurance • Retirement plan with company matching • Tuition assistance programs • Paid vacation • Paid holidays • Personal and professional development

Listed skills

• interpersonal skills · Preferred
• Quality Control · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Interpersonal skills
• Self-motivation
• Communication skills
• Microsoft Office
• Physical lifting
• Mail distribution
• Document scanning
• Print queue management
• Quality control
• Equipment troubleshooting

Job areas

• Administrative
• Logistics
• Customer Service & Support
• Consulting