Strategic Client Executive - Healthcare

Job summary

The Strategic Client Executive manages high-level client relationships with C-suite and VP-level stakeholders to drive account growth and retention. They are responsible for developing long-term account roadmaps and aligning Ricoh's service offerings with the client's specific business challenges.

Job details

Position Profile The Strategic Client Executive is a strategic account management role that will have significant interaction with C-suite and Sr. VP level executives within assigned account base. This role works with clients to build account strategy aligned with industry strategy working directly with Service Delivery and Industry Services Consultants. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, will further specialize to drive growth of our services and solutions. Job Duties and Responsibilities * Cultivate and expand client relationships with C-suite and Sr. VP level executives. * Gain sound understanding of clients’ business challenges and goals by conducting effective client engagements. * Lead business planning process in partnership with the client with a specific focus on account level planning. * Build 12-18 month roadmap at account level aligned with industry roadmap. * Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services. * Proactively engages and aligns additional sales, operations, and SME resources aligned to client initiatives. * Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry * Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers. * Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. * Ability to communicate effectively with senior level decision makers across all areas of the client’s business to gain a clear understanding of infrastructure and business requirements in enterprise environments * Brings thought leadership to client engagements and uses collaboration to build trust, confidence and influence. * Clearly articulates Ricoh’s position in the industry and value to the client. * Builds relationships inside the organization and manages the day to day sales activities. * Strives to understand and manage the customer's approval process through sponsors. * Meet or exceed revenue and gross profit expectations. * Leverages CRM to enter/track all sales data and activities daily. * Performs other duties as assigned. Qualifications (Education, Experience, and Certifications) * Bachelor degree or equivalent experience in related field. * 15+ years account management experience. * Experience working with executive level leaders in F1000 companies. * Experience growing services. Knowledge, Skills, and Abilities * Demonstrated success with using collaboration to build influence. * Brings thought leadership to customer engagement. * Outstanding verbal and written communication skills. * Ability to be proactive, provide creative ideas and solutions. * Proven ability to develop, nurture and maintain professional relationships with relevant stakeholders. * Stays current with Ricoh offerings. * Sound understanding of the solution design process. * Strong analytical skills and good working knowledge of MS suite of business applications, CRM Software, LinkedIn and Proficient in Microsoft Office. Working Conditions, Mental and Physical Demands * Customer‑facing role with regular in‑person engagement, including customer meetings, conferences, and other on‑site client engagements. * Frequent contact with both internal and external customers and having the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results. * Requires a valid driver's license and reliable transportation required (and auto insurance coverage * per Ricoh's policy) * Travel required (approx. 50%) including overnight travel. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What you’ll do

The Strategic Client Executive manages high-level client relationships with C-suite and VP-level stakeholders to drive account growth and retention. They are responsible for developing long-term account roadmaps and aligning Ricoh's service offerings with the client's specific business challenges.

Requirements

Candidates must possess at least 15 years of account management experience, ideally working with F1000 companies. A bachelor's degree or equivalent experience is required, along with strong analytical, communication, and leadership skills.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Retirement plan
• Tuition assistance
• Paid vacation
• Paid holidays

Listed skills

• Account Management · Preferred
• Business development · Preferred
• Data analysis · Preferred
• Leadership · Preferred
• CRM Management · Preferred
• Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• C-suite communication
• Business development
• Relationship management
• Sales forecasting
• Data analysis
• Contract retention
• Solution design
• Leadership
• CRM management
• Negotiation
• Presentation skills
• Strategic thinking
• Industry trend analysis
• Account Strategy
• Influencing Skills
• Business Success
• Rapport Building
• Tactfulness
• Solution Design
• Building Trust
• Customer Relationship Management (CRM) Software
• Thought Leadership
• Valid Driver's License
• Planning
• Analytical Skills
• Account Management
• Customer Relationship Management
• Business Planning
• Business Requirements
• Communication
• Customer Engagement
• Sales
• Gross Profit
• Innovation
• Microsoft Office
• Profitable Growth
• Sales Operations

Job areas

• Sales
• Management & Leadership
• Healthcare
• Consulting
• Customer Service & Support
• Healthcare Client Executive
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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