IT Analyst

Job summary

The IT Analyst is responsible for performing software installations, setting up personal computers, and maintaining point of sale systems. They provide day-to-day technical support across various departments and participate in an on-call support rotation.

Job details

Position: IT Analyst (Full-Time) Facility: Ripley’s Aquarium of Canada Reports To: IT Manager Job Purpose: The Junior IT Analyst is responsible for assisting with technology needs in the facility. The IT Analyst will be responsible for performing software installations, setting up personal computers along with the point of sale systems. The IT Analyst will work under the direction of the IT Manager to support the day-to-day operations of Ripley’s Aquarium of Canada. Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation. Critical Accountabilities: * Assist with technology needs and provide day to day support across all various departments. * Seeking an individual with a well-rounded set of Information Technology skills * Duties will include supporting client PC’s, printers, Point of Sale (POS) computers, and assigned help desk tickets. * The applicant should be familiar with all Microsoft Office products. * Familiar with standard concepts, practices, and procedures. * Manage and prioritize multiple tasks. * Participation in the on-call support rotation will be required. Special Skills and Requirements: * Hands on computer experience * Knowledge of PC hardware * Knowledge of Windows 10 operating system * Knowledge of POS equipment a plus * Must be a detail oriented person * Understanding of configuration changes and their up/downstream impacts * Analytical and problem-solving skills. * Attention to detail, data integrity and accuracy * Bachelor's degree in technology area preferred (i.e. Computer Science, Engineering, or technical field) Pay Rate: $47,112/annually Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups, LGBTQ2S+ individuals, and persons with disabilities. Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons. Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code. We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization. As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process. Please contact us at jobs@ripleysaquariumofcanada.com if you require assistance with the accommodation process. Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position. Please note that hiring decisions are made by department managers and human resource personnel. Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.

What you’ll do

The IT Analyst is responsible for performing software installations, setting up personal computers, and maintaining point of sale systems. They provide day-to-day technical support across various departments and participate in an on-call support rotation.

Requirements

The ideal candidate should have hands-on computer experience, knowledge of Windows 10, and familiarity with PC hardware and POS equipment. A bachelor's degree in a technology-related field is preferred.

Listed skills

• Software Installation · Preferred
• Point-of-sale systems · Preferred
• Microsoft Office · Preferred
• Problem solving · Preferred
• Detail-oriented · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Software installation
• PC hardware
• Windows 10
• Point of sale systems
• Help desk support
• Microsoft office
• Problem-solving
• Analytical skills
• Detail oriented
• Data integrity
• Printer support
• Configuration management
• Software Installation
• ADP Workforce Now
• Microsoft Windows 10
• Artificial Intelligence
• Computer Science
• Computer Hardware
• Information Technology
• Data Integrity
• Operating Systems
• Help Desk Support
• Problem Solving
• Microsoft Office
• Operations
• Point Of Sale
• Diversification (Investing)
• Detail Oriented

Job areas

• Technology
• Customer Service & Support
• Administrative
• IT Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

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