Aquatics Supervisor

Job summary

The Aquatics Supervisor assists management in training and coordinating aquatic staff to ensure guest safety and operational standards. They oversee daily park activities, enforce safety rules, and manage team performance to maintain a secure and welcoming environment.

Job details

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play! We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support. The Aquatics Supervisor assists park management in the training, supervision, and coordination of aquatic staff to ensure the safety and well-being of all park guests. They oversee the management of aquatic Pack Members within their designated areas, enforcing compliance with established rules, regulations, and standards while upholding a professional appearance and conduct. The Aquatics Supervisor consistently enforces park policies and Pack Member procedures to maintain a secure and welcoming environment. Essential Duties & Responsibilities Team * Willingness to accept the most effective role. * Coordinate aquatic staff rotations and breaks to maintain constant vigilance. * Administer and oversee emergency first aid as required. * Conduct ongoing evaluations of lifeguards through VAT assessments, observations, and scenario training. * Continuously review and update emergency procedures. * Maintain general knowledge of activity pools and flume attractions. * Foster a professional and safe atmosphere within the waterpark area. * Enforce rules and apply disciplinary actions when necessary. * Support recruitment, training, scheduling, coaching, counseling, and discipline of Pack Members. * Communicate job expectations clearly and provide timely feedback to promote team success. * Establish and uphold department standards focused on exceptional service. * Contribute to departmental and organizational goals. * Perform additional duties as assigned and support other departments as needed. * Close with an open mentality. * Keep all areas in like-new condition and website ready. Guest * Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule. * Oversees Pack Members in maintaining a clean, well-kept park environment. * Supervises lifeguards to ensure vigilant swimmer and guest surveillance during park hours and special events. * Projects a positive public relations image to both Pack Members and guests. * Engages professionally and courteously with guests on a daily, one-on-one basis. * Communicate with guests in a professional and friendly manner. Financial * Protecting company assets by adhearing to policies and procedures. * Coordinates and documents reports related to guest accidents and water activities. * Collaborates with management on training programs, recommendations, and Pack Member development. * Evaluates and implements improvements to enhance operational efficiency and service quality. Qualifications & Traits * Holds current certifications in Standard First Aid & CPR Level C or Emergency First Aid & CPR Level B. * Possesses current NLS certification (valid for 2 years), along with ELLIS and HCP-CPR/Oxygen/AED training. * Minimum age requirement: 18 years. * Lifesaving Society Instructor qualifications are preferred. * Demonstrates perfect attendance and reliability in handling significant responsibilities. * Committed to delivering exceptional guest service and exceeding expectations. * Embraces the brand values by fostering a unique, high-quality service experience. * Encourages team spirit and collaborates effectively to meet shared goals. Physical Requirements * Walking and standing in water for long periods of time, up to 8 hours at a time. * Working in a hot, humid, chlorinated, noisy environment. * Climbing multiple flights of stairs, up to 90 steps at a time. * Repeated bending, twisting, reaching, pushing and/or pulling to dispatch tubes down the slide of up to 4 guests. * Physical dexterity of hands and arms. * Visual aquity to red height chart and see distances. * Lifting up to 100lbs. Additional Requirements Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation. Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.

What you’ll do

The Aquatics Supervisor assists management in training and coordinating aquatic staff to ensure guest safety and operational standards. They oversee daily park activities, enforce safety rules, and manage team performance to maintain a secure and welcoming environment.

Requirements

Candidates must hold current certifications in Standard First Aid, CPR, and NLS, with ELLIS and Oxygen/AED training. The role requires the ability to work in a physically demanding environment, including standing for long periods and lifting up to 100lbs.

Listed skills

• CPR · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Operational Efficiency · Preferred
• Guest Relations · Preferred
• Risk Management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Lifeguard Training
• Emergency First Aid
• CPR
• Aquatic Safety
• Team Leadership
• Conflict Resolution
• Operational Efficiency
• Guest Relations
• Risk Management
• Scheduling
• Performance Coaching
• Facility Maintenance
• Incident Reporting
• Compliance Enforcement
• Apache Flume
• Workplace Inclusivity
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Automated External Defibrillator
• Management
• Cardiopulmonary Resuscitation (CPR)
• Customer Service
• Public Relations
• Emergency Procedures
• Coaching
• Coordinating

Job areas

• Hospitality
• Management & Leadership
• Security & Safety
• Sports & Recreation
• Aquatics Supervisor
• Entertainment / Recreation Supervisor
• Sports, Recreation and Cultural Centre Managers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

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