Housekeeping Supervisor - FT - RRCR

Job summary

The Housekeeping Supervisor oversees daily operations, directs staff assignments, and ensures high standards of cleanliness and guest service. They are responsible for managing inventory, conducting inspections, and maintaining compliance with health and safety regulations.

Job details

River Rock Casino Resort is currently recruiting for a Housekeeping Supervisor in the Housekeeping Department. This position is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees. Duties and responsibilities for our next Housekeeping Supervisor will include: * Monitors Housekeeping operations & directs shift work assignments * Records telephone calls regarding requests and ensures that action is taken and recorded * Reviews the list of prospective check-outs and empty room to assign workload in priority * Manages the key inventory * Runs discrepancy, arrival and Opera reports * Manages dry cleaning for guests * Maintains the Lost and Found * Inspects building and records engineering deficiencies in a logbook/database * Manages the uniform dry-cleaning program for the food and beverage and hotel staff * Conducts orientation and in-service training to new team members * Conducts monthly inventories * Performs cleaning duties as needed * Conducts room inspections and reports results to the Manager, Housekeeping * Liaises and communicates effectively with all appropriate operational departments * Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees) * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned or directed. Successful candidates will demonstrate the following qualifications: * High School Diploma * Post-secondary in hospitality or hotel education or suitable combination of education and experience * SIR, Smart Serve or IGB Certificate, WHMIS * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Minimum 1-year experience in housekeeping management * Ability to obtain criminal background check * Highly organized with the ability to multitask in a fast-paced environment * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests Work Environment Considerations: Standing for extended periods and supporting the operation during days, weekends, and holidays, as part of delivering exceptional guest experiences. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

What you’ll do

The Housekeeping Supervisor oversees daily operations, directs staff assignments, and ensures high standards of cleanliness and guest service. They are responsible for managing inventory, conducting inspections, and maintaining compliance with health and safety regulations.

Requirements

Candidates must have a high school diploma and post-secondary education in hospitality or equivalent experience, along with at least one year of housekeeping management experience. Required certifications include SIR, Smart Serve or IGB, and WHMIS, plus the ability to pass a criminal background check.

Listed skills

• Customer service · Preferred
• Quality Inspection · Preferred
• Communication · Preferred
• Reporting · Preferred
• Logistics · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Staff supervision
• Inventory management
• Opera software
• Quality inspection
• Training and orientation
• Communication
• Multitasking
• Health and safety compliance
• Customer service
• Conflict resolution
• Reporting
• Logistics
• Dry cleaning management
• Workplace Inclusivity
• Data Recording
• Shift Work
• Management
• Housekeeping
• Customer Service
• Dry Cleaning
• Operations

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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