Part-time Surveillance Operator - Chances Maple Ridge

Maple Ridge, BC
On-site
Posted Oct 15, 2026
1 position

$24–$25 / hour

Opens an external site

Employment type: Part-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Surveillance Operator monitors gaming and cash handling areas to detect and report suspicious or non-compliant activities. They also support investigations by preserving video evidence and maintaining the integrity of surveillance systems.

Job details

At Chances Maple Ridge, we’re proud to be a welcoming, community‑focused entertainment destination in the heart of Maple Ridge. Our property offers a friendly, neighbourhood gaming experience where guests come to relax, connect, and enjoy great service in a warm and approachable environment. With slots, bingo, a lively gaming floor, and a dedicated team that takes pride in creating memorable guest experiences, Chances Maple Ridge is a place where both guests and employees feel at home. Under the direct supervision of the Surveillance Manager, this position is responsible for monitoring, detecting, and reporting activities that may compromise the safety, integrity, and compliance of casino operations. The Surveillance Operator plays a key role in protecting team members, guests, company assets, and the overall gaming environment while supporting a professional, discreet, and compliant workplace. **Please note, this is a part-time, casual position** Key Accountabilities * Monitors, records, and reports irregular, suspicious, or non‑compliant activities using surveillance systems * Conducts continuous observation of gaming areas, cash handling zones, count rooms, and sensitive operational areas * Ensures adherence to gaming regulations, internal controls, and company policies * Prepares detailed written reports, incident logs, and statements as required * Detects and documents procedural violations, advantage play, theft, fraud, or other prohibited activities * Supports investigations by reviewing, retrieving, and preserving video evidence * Communicates promptly and effectively with Security, Gaming Operations, and Management when required * Assists in maintaining the integrity and functionality of surveillance equipment * Monitors access to restricted areas and identifies unauthorized entry attempts * Provides real‑time support during emergencies, disputes, or incidents * Maintains confidentiality and handles sensitive information with discretion * Builds effective working relationships with internal departments while maintaining necessary operational independence * Ensures compliance with licensing laws, gaming regulations, health and safety requirements, and other statutory obligations * Performs other duties as assigned or directed Education and Qualifications * Must be available to work a flexible schedule including evenings, weekends, and holidays * Minimum 2 years of work experience; experience in surveillance, security, or gaming operations an asset * Serving It Right Certificate * Ability to obtain and maintain a valid Gaming License * Surveillance or investigative training an asset * Strong attention to detail and ability to focus for extended periods * Proficiency with computer systems and video monitoring software * Fluency in additional languages an asset Work Environment Considerations * Primarily office‑based environment within a secure surveillance room * Extended periods of sitting and screen monitoring required * Non‑traditional work hours, including overnight shifts, will be required Total Rewards We offer a supportive and people‑focused Total Rewards package designed to promote well‑being, stability, and long‑term engagement. Team members in this role receive: * Paid Vacation — Competitive paid vacation entitlement to support work–life balance. * Wellness Days — Paid wellness days to support personal well‑being and flexibility. * Extended Health Benefits — Comprehensive extended health benefits available after three months of employment. * Company‑Matching RRSP — Eligibility for the company‑matching RRSP program after six months, supporting long‑term financial planning. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

What you’ll do

Requirements

Candidates must have at least 2 years of work experience and the ability to obtain a valid Gaming License. A Serving It Right Certificate is required, along with the flexibility to work evenings, weekends, and holidays.