Server 1 (PT) Chairman's Lounge

Job summary

The server is responsible for providing attentive and professional dining service, including greeting guests, taking orders, and ensuring a seamless experience. They must also maintain cleanliness, handle payments, and collaborate with the kitchen and bar teams to support venue operations.

Job details

River Rock Casino Resort is seeking enthusiastic, customer-focused individuals to join our Food & Beverage team as Server 1 (part-time) Chairman's Lounge. In this role, you will create memorable dining experiences by providing professional, attentive, and efficient service while maintaining the highest standards of hospitality. Working in a fast-paced environment, you will collaborate with kitchen and bar teams to ensure seamless service, build positive guest relationships, and contribute to an outstanding dining atmosphere. If you are passionate about hospitality, enjoy working as part of a team, and thrive in a guest-focused environment, we encourage you to apply. Key Accountabilities * Greetings guests warmly, using names whenever possible to create a personalized and memorable experience. * Escorts guests to tables when required, presents menus, and highlight daily features and promotions. * Describes menu items and beverages with confidence, including preparation methods and flavor profiles. * Takes accurate guest orders, offers thoughtful recommendations, and anticipates guest needs. * Serves food and beverages promptly, checks in for satisfaction, and ensures a seamless dining experience. * Prepare beverages and select food items when applicable. * Addresses guest concerns with professionalism or escalate to leadership when needed. * Presents bills upon request and processes payments accurately. * Clears and resets tables, maintains cleanliness, and restocks service areas as required. * Completes opening and closing responsibilities, including cash float counts when applicable. * Assists in covering other sections to support overall service flow. * Exercises sound judgment when serving alcoholic beverages and follows Serving it Right standards * Communicate effectively with all operational departments to support smooth service. * Builds strong working relationships with guests, ownership, and team members. * Ensures adherence to licensing laws, health and safety standards, and all regulatory requirements. * Performs other duties as assigned to support the success of the venue. Education & Qualifications * Minimum 1 year of serving experience with strong, service-oriented communication skills. * Experience with Squirrel POS system an asset * Serving It Right Certification * Ability to obtain and maintain a Gaming Worker License. Work Environment Considerations: Standing for extended periods and supporting the operation during non‑traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

What you’ll do

The server is responsible for providing attentive and professional dining service, including greeting guests, taking orders, and ensuring a seamless experience. They must also maintain cleanliness, handle payments, and collaborate with the kitchen and bar teams to support venue operations.

Requirements

Candidates must have at least one year of serving experience and possess a valid Serving It Right certification. The ability to obtain a Gaming Worker License and proficiency with POS systems are also required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food And Beverage Service
• Menu Knowledge
• Order Taking
• Cash Handling
• Table Maintenance
• Communication
• Upselling
• Problem Solving
• Team Collaboration
• Serving It Right Certification
• POS System Operation
• Health And Safety Standards
• Workplace Inclusivity
• Professionalism
• Cleanliness
• Leadership
• Regulatory Requirements
• Customer Complaint Resolution
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Lounge Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses