Part Time - Receptionist

RIVER STONE HEALTH & WELLNESS RECEPTIONIST – Be the Face of River Stone! Company Description River Stone is a family-owned, health & wellness-focused clinic in Southwest Edmonton dedicated to providing high-quality, client-centered care. Our multi-disciplinary team provides a range of therapeutic and wellness services in a professional, supportive, and collaborative environment. With an established client base of 35,000+ clients, we are looking for a professional, friendly, and organized Receptionist to join our team and help create an exceptional experience for every client who walks through our doors. Role Description This is a flexible part-time, on-site Receptionist role supporting the day-to-day operations of our wellness services. The successful candidate will be an important part of the client experience, working closely with clients, practitioners, and the broader River Stone team. Daily responsibilities include welcoming and assisting clients, managing appointments and schedules, answering phones and inquiries, processing payments, supporting practitioners, maintaining accurate client information, and helping ensure the clinic runs smoothly and efficiently. The role will primarily use Jane App and and other insurance/healthcare systems and platforms as required. This role requires a high level of professionalism, discretion, accuracy, and attention to detail, particularly when handling confidential information. Why You’ll Love Working With Us – Be the Face. Set the Tone. Make Someone’s Day. At River Stone, we believe the client experience starts long before the treatment begins. For many clients, their first interaction with us is with our reception team. That means you have the opportunity to set the tone, make someone feel welcome, and help create the kind of experience that makes people want to come back. Here’s what you can expect when you join us: Be the Face of River Stone – Be the friendly, professional person clients can count on when they arrive, call, or reach out with a question. Work With an Established Client Base – With 35,000+ clients, you’ll be part of a busy, established clinic with a strong foundation and plenty of opportunity to build relationships. Keep Things Running Smoothly – You’ll help coordinate schedules, bookings, payments, practitioner needs, and the many moving pieces that keep a busy wellness clinic operating efficiently. Work Alongside Great Practitioners – Support a diverse team of wellness practitioners while learning more about the services we provide and the people we serve. Every Day Is Different – From helping a client find the right appointment to solving a scheduling challenge, there is always something happening at the front desk. Grow Your Skills – Build valuable experience in customer service, administration, healthcare/wellness operations, scheduling, and client relationship management. A Team That Cares – We believe in supporting our people just as much as we support our clients. We value teamwork, professionalism, respect, and a positive attitude. Bring your best. Make people feel welcome. Help us create an experience worth coming back to! Key Responsibilities Client Experience Welcome clients warmly and professionally Manage client check-in and check-out Answer phones, emails, and client inquiries Provide accurate information about services, practitioners, appointments, and clinic policies Address routine client concerns and escalate appropriately when required Create a positive and welcoming front-desk experience Scheduling & Booking Schedule, reschedule, and confirm client appointments Manage practitioner schedules and availability Monitor appointment gaps and booking opportunities Support practitioner utilization and client retention Use Jane App accurately and efficiently Administrative Support Process payments and assist with billing-related tasks Maintain accurate client information and administrative records Support practitioners with day-to-day administrative needs Follow established clinic procedures and SOPs Assist with general administrative tasks as required Clinic Operations Help ensure the reception area and clinic environment remain organized, professional, and welcoming Communicate effectively with practitioners, management, and other team members Identify and help resolve operational issues Support clinic initiatives, promotions, and client communication Maintain a high standard of professionalism and service at all times Privacy & Confidentiality Maintain strict confidentiality of all client information Follow River Stone privacy, confidentiality, and information-security policies Handle client information appropriately and securely Ensure client information is only accessed or discussed for appropriate business purposes Position Requirements The successful candidate will: Have previous customer service, reception, administrative, or healthcare/wellness experience Provide professional, friendly, and client-focused service Have excellent communication and interpersonal skills Be responsible, reliable, organized, and committed to a strong work ethic Have excellent attention to detail Be comfortable managing multiple priorities in a busy environment Be confident using computers and learning new software systems Have experience with scheduling or booking software — an asset Experience with Jane App — an asset Experience in a healthcare, wellness, spa, fitness, or other service-based environment — an asset Experience with payment processing and administrative systems — an asset Be comfortable handling confidential and sensitive client information Be available to work a combination of days, evenings and weekends as required Compensation & Benefits Competitive compensation based on experience Group Health Benefits Plan, including medical, dental, prescription coverage, and more Employee Discount Program on products and services across our clinic divisions Continuing Education & Professional Development Opportunities Opportunities for growth and development A warm, friendly, and professional work environment Conditions of Employment Successful candidates will be required to provide: Proof of a satisfactory criminal record check Completion of required privacy, confidentiality, and information-security training Any required employment-related documentation and references Commitment to maintaining the confidentiality and security of all client information Interested in Joining Our Team? Are you someone who genuinely enjoys helping people? Do you take pride in being organized, professional, friendly, and dependable? Do you enjoy working in a busy environment where your ability to communicate and solve problems can make someone's day a little easier? If so, we would love to hear from you! _________________________________________________________________________________________________________________________ Our Commitment to Diversity & Inclusion RIVER STONE is committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. We believe that a diverse and inclusive team creates a stronger workplace and a better experience for our clients. We encourage individuals from all backgrounds to apply. RIVER STONE thanks all applicants for their interest. We appreciate the time and effort taken to apply; however, only candidates selected for an interview will be contacted.

The receptionist will manage daily clinic operations, including welcoming clients, scheduling appointments, and processing payments. They will also provide administrative support to practitioners and ensure the front desk environment remains professional and organized.

Candidates should have previous experience in customer service, reception, or healthcare administration and possess excellent communication skills. Proficiency with scheduling software and the ability to handle confidential information with discretion are required.

• Group Health Benefits Plan • Medical coverage • Dental coverage • Prescription coverage • Employee Discount Program • Continuing Education • Professional Development Opportunities

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Reception
• Administrative support
• Scheduling
• Appointment management
• Payment processing
• Billing
• Communication
• Interpersonal skills
• Attention to detail
• Computer literacy
• Jane App
• Data entry
• Confidentiality
• Problem solving
• Time management
• Administrative Support
• Professionalism
• Positivity
• Strong Work Ethic
• Administrative Functions
• Customer Relationship Management
• Management
• Customer Service
• Health Systems
• Interpersonal Communications
• Medical Prescription
• Operations
• Payment Processing
• Security Policies
• Software Systems
• Teamwork
• Detail Oriented

• Administrative
• Customer Service & Support
• Healthcare
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week