credit and collection clerk

Job description Position OverviewWe are currently hiring for the role of Billing Coordinator. In this position, you will support our Finance Team in managing the day to day activities of the business such as customer billing, accounts receivable, maintain vehicle records, damage tickets, and coordinating with our operations and customer success teams.Roam will have thousands of cars and customers on the road in 2026 which means this is a great opportunity for anyone who is looking to grow with the company.ResponsibilitiesMaintain our customer billing tickets and payment processingAccounts receivable collections - track payments and follow-up on outstanding balancesProcess customer ticket and toll chargesSupport team on all customer activations, cancellations, and contract changesPrepare, match, and track customer damage claims and chargesReview and process customer returns and coordinate with team members to quickly expedite customer refundsMaintain up to date company records such as inventory, vehicle records, and accounting entriesAssist with ad hoc projectsRequirementsDemonstrates high organizational skillsUnderstands the importance of maintaining up to date data recordsExcellent written and oral communication skillsExperience working in a start-up environment considered an assetWillingness to learn and build processes as we grow/scaleSkillsData EntryAttention to detailAccounts Receivable Collections & experience speaking with Consumers on Accounts Receivable MattersMicrosoft Excel and WordHubspot and Zendesk experience an assetFloat expense platform experience an assetWho you areYou are a detail-oriented individualYou have strong analytical skillsYou?re a strong problem solver who is comfortable working on ambiguous and undefined problemsYou?re resourceful and creative - you make things happen with the constraints you?re givenYou practice extreme ownership - you take responsibility and ownership for the things that happen to youYou?re collaborative, capable of working with others and getting the best out of those around youYou have a bias toward actionYou make decisions with dataYou have high standards for your workYou want to build something greatAbout RoamRoam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life.With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance, and routine maintenance included. Everything you need to drive in one monthly payment. Get your car delivered right to your door. Cancel anytime. No long-term commitments.Roam was founded in 2020 and is backed by a number of world-class investors including Mantella Venture Partners and Mistral Venture Partners.The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it?s an exciting time to be working on the future of automotive and transportation.Roam is currently based in Toronto, Canada with offices and garages across the Greater Toronto Area.Visit Roam?s Website for more information: https://roam.auto/The Roam team and culture Great people build great companiesHigh integrity: Be honest. Do what you say you?re going to do. Speak up when others won?t. Do the right thing.Bias towards action: Take action. Move fast. Get stuff done.Extreme Ownership: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence.Seek truth: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth.Be kind and helpful: Help and support those around you. Put positive energy into the world.Open, honest, and transparent communication: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it.Strive to

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Sep 9, 2026