Athletic Ticket Sales and Service Account Representative

Job summary

The Account Representative will sell various ticket products, including season and group packages, through outbound calls and face-to-face community engagement. They are responsible for building relationships with current and prospective fans to drive revenue for RMU Athletics events.

Job details

Position Department: UPMC Events Center Position Type: Staff Full-Time Overview: RMU Athletics Ticket Sales and Service Account Representative position will learn and expand his/her knowledge of the fundamentals of the sales process through group sales, new season ticket sales and renewals across all ticketed sports. The Account Representative position will receive training, development and be provided the opportunity for rapid career advancement to Senior level sales roles, and leadership positions with added responsibility. Responsibilities: * Sell a full menu of ticket products for all RMU ticketed Athletics events, via outbound phone calls and face- to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages. * Must be able to work evenings and weekends, as required. All home games and other events hosted by RMU as assigned will be worked in various capacities: prospecting appointments, sales tables, and game events. * Build relationships in the community and expand business with current ticket holders and cold call new prospects and referrals to drive revenue. * Build out, plan, prospect and execute large scale group sales initiatives. * Work in the assigned on campus location on a daily basis as well as go on in person meetings out in the community. * Contact businesses in the local area via outbound phone calls, appointments and event-based selling. * Deliver excellent customer service and cultivate relationships with current and future fans. * Other related duties as assigned Minimum Qualifications: * Bachelor’s Degree with concentration in Sports Marketing or a related field is required * 1+ Years experience in a sports selling role, college or professional. Experience working within Ticketmaster is preferred. Experience and success in an inside sales program or ticket sales role preferred. * Comfort with making outbound phone calls in a professional and friendly manner. Strong work ethic, positive attitude and desire and ability to learn in a fast paced industry. Strong drive to learn the sales process and grow your career rapidly. Exemption Status: Non-Exempt Act 153 Clearance Required: No Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No Required to Pass a Credit Check: Yes Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email [email protected] or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.

What you’ll do

The Account Representative will sell various ticket products, including season and group packages, through outbound calls and face-to-face community engagement. They are responsible for building relationships with current and prospective fans to drive revenue for RMU Athletics events.

Requirements

Candidates must hold a Bachelor's degree in Sports Marketing or a related field and possess at least one year of experience in a sports selling role. Proficiency in outbound calling and a willingness to work evenings and weekends are essential.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Service
• Outbound Calling
• Prospecting
• Relationship Building
• Sports Marketing
• Ticketmaster
• Communication
• Negotiation
• Time Management
• Inside Sales
• Sales Prospecting
• Positivity
• Strong Work Ethic
• Training And Development
• Selling Techniques
• Leadership
• Presentations
• Sales Process

Job areas

• Sales
• Sports & Recreation
• Marketing
• Customer Service & Support
• Ticket Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products