Student Experience Front Desk Assistant

Job summary

The assistant serves as a central point of contact for multiple university offices, greeting students and visitors while facilitating administrative processes. They also manage telephone inquiries, dispatch maintenance requests, and coordinate meetings using scheduling software.

Job details

Solution and Colonial Central Support: As a member of the team, you will be a go-to resource for students—welcoming visitors, answering questions, connecting students with the right resources, coordinating appointments, entering work orders, and helping offices work together to resolve questions and requests. This is a great opportunity to develop valuable customer service, communication, problem-solving, organization, and professional office skills while gaining a broader understanding of how the university operates. Responsibilities: * Welcome and assist students, families, employees, and visitors with a friendly and professional approach. * Serve as a central point of contact and connect students with the appropriate university office or staff member. * Help students navigate questions related to student success, financial aid, registration, ID card, and student financial services. * Professionally answers Colonial Central Customer Service telephone. Responds to general information inquiries and transfers calls to appropriate internal departments. * Collects comprehensive information for Colonial Central service requests by telephone and email, providing data entry into the work order system. Dispatch maintenance staff as required to expedite workflow or queue service requests for supervisor assignment. * Schedule student and staff appointments using university scheduling tools. * Assist with service requests, data entry, work orders, and other administrative tasks. * Communicate important information and announcements to university offices. * Work collaboratively with departments across campus to help provide excellent student service. * Learn about university resources and services so you can better assist students. * Support Solution Central and Colonial Central with additional projects and responsibilities as needed. Minimum Qualifications: * Reliable undergraduate student with excellent customer service skills and strong work ethic. * Professional verbal and written communication skills with the ability to work in a fast-paced environment. * Proficient with Microsoft Office applications and Google email and apps. * This is more than a front-desk job. You’ll have the opportunity to make a difference in the student experience, build professional skills, work with departments across campus, and become a knowledgeable resource for the RMU community. Academic Years Preferred: Freshman Year or Greater Wage: $12.00 Wage Frequency: Hourly Is this position funded through Federal Work Study dollars? No Average Number of Hours Per Week: 20 Days of the Week to Work: Various Anticipated Time Frames to Work: Various Preferred Start Date: September 1st, 2026 Anticipated End Date: Act 153 Clearance Required: No Required To Pass a Motor Vehicle Report Check: No Required to Pass a Credit Check: No Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state, and local laws and provides equal opportunity in all educational programs and activities, admission of students, and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

What you’ll do

The assistant serves as a central point of contact for multiple university offices, greeting students and visitors while facilitating administrative processes. They also manage telephone inquiries, dispatch maintenance requests, and coordinate meetings using scheduling software.

Requirements

Candidates must be reliable undergraduate students with excellent customer service and communication skills. Proficiency in Microsoft Office and Google applications is required for this fast-paced role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Office
• Google Apps
• Data entry
• Scheduling
• Telephone etiquette
• Problem solving
• Interpersonal skills
• Administrative support
• Time management
• Functional Knowledge
• Workflow Management
• Effective Communication
• Strong Work Ethic
• Administrative Functions
• Customer Service
• Data Entry
• Financial Services
• Operations Management
• Triage

Job areas

• Customer Service & Support
• Administrative
• Education
• Student Desk Assistant
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive