Business Process Modernization Consultant

Job Title: Business Process Modernization Consultant (Reliability Eligible) Location: Ottawa, ON – Hybrid (12 days/month on-site) Overview We are currently looking for a Business Process Modernization Consultant to support a major public sector organization in Ottawa on an initial 6-month contract with extension options up to 30 additional months. This role requires the successful candidate to be eligible to obtain a Government of Canada Reliability Status clearance and work in a hybrid environment with a minimum of 12 days per month on-site in Ottawa. The successful consultant will support the modernization of enterprise security screening, access management, contractor screening, and visitor management programs through business analysis, process improvement, governance review, digital transformation, and workflow automation initiatives. Key Responsibilities Conduct current-state assessments of security screening, access management, contractor screening, and visitor management processes Identify operational gaps, inefficiencies, risks, and opportunities for improvement Engage stakeholders to gather business requirements and document operational pain points and future needs Assess governance, accountability, delegation, decision-making, escalation, and risk management frameworks Develop recommendations to simplify, standardize, streamline, digitize, and automate business processes Design future-state operating models, governance structures, workflows, and process frameworks Develop business requirements and implementation recommendations supporting workflow automation and modernization initiatives Establish performance measurement frameworks, KPIs, reporting requirements, and benefit realization approaches Develop implementation roadmaps, change management strategies, training materials, and executive-level recommendations Support process modernization initiatives utilizing ServiceNow Perform related activities and deliverables as required Mandatory Requirements M1 – Security & Eligibility Requirements Must be legally entitled to work in Canada Must be eligible to obtain a Government of Canada Reliability Status security clearance M2 – Education & Professional Certifications University degree or college diploma in Business Administration, Public Administration, Operations Management, or Management Consulting Lean, Six Sigma, Business Process Management (BPM), Prosci, or equivalent certification M3 – Business Process Modernization Experience Minimum seven (7) years of demonstrated experience conducting business analysis, process improvement, operational transformation, or program modernization initiatives within large and complex organizations M4 – Governance, Risk & Assessment Experience Minimum three (3) years of demonstrated experience conducting: Current-state assessments Gap analyses Governance reviews Risk assessments Identification of operational inefficiencies, control gaps, and improvement opportunities M5 – Security, Compliance & Digital Transformation Experience Demonstrated experience supporting initiatives involving one or more of the following: Security screening Access management Compliance programs Risk management Workflow automation Digital transformation Operational resilience M6 – Stakeholder Engagement & Business Analysis Demonstrated experience: Gathering and documenting business requirements Facilitating stakeholder consultations and workshops Developing recommendations for process optimization and modernization M7 – Operating Model & Change Enablement Experience Demonstrated experience: Designing future-state operating models Developing implementation roadmaps Establishing performance measurement frameworks Supporting organizational change enablement initiatives M8 – Business Process Improvement Expertise Demonstrated ability to: Conduct process assessments Perform process mapping exercises Conduct gap analyses Perform root-cause analyses Lead business process re-engineering activities M9 – Requirements Analysis Expertise Demonstrated ability to gather, analyze, document, validate, and manage business and functional requirements using industry-standard business analysis methodologies M10 – Governance & Operating Model Design Demonstrated ability to assess and design: Governance frameworks Future-state operating models Workflows Accountability structures Risk controls Escalation processes M11 – Workflow Automation & Modernization Experience Demonstrated ability to develop requirements and recommendations supporting: Workflow automation Process digitization Reporting solutions Business process modernization initiatives M12 – ServiceNow Experience Demonstrated experience using ServiceNow to: Analyze business processes Design workflow solutions Configure and implement process improvements Optimize workflow automation Support case management processes Implement approval workflows Develop reporting capabilities Modernize business processes M13 – Tools & Reporting Expertise Demonstrated proficiency using business analysis, process mapping, reporting, and presentation tools including: Microsoft Visio Microsoft 365 SharePoint Power BI Jira Confluence Equivalent business analysis and process management tools What You Must Bring Strong business process analysis and process improvement expertise Experience leading operational transformation and modernization initiatives Strong stakeholder engagement and facilitation skills Experience assessing governance and risk management frameworks Experience designing future-state operating models and process frameworks Strong communication, reporting, and executive presentation skills Experience supporting large-scale digital transformation initiatives ServiceNow workflow modernization experience Why This Role This is an opportunity to play a key role in the modernization of critical operational programs within a large public sector environment. The successful consultant will influence enterprise-wide process improvements, drive digital transformation initiatives, and help establish the future operating framework for security screening and access management services. Only those who are qualified will be contacted. How to Apply If you are a motivated professional looking to contribute to a high-profile modernization initiative, please submit your resume outlining your qualifications and experience relevant to this role. Robertson is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.

The consultant will modernize enterprise security screening and access management programs through business analysis and workflow automation. Key tasks include conducting current-state assessments, designing future-state operating models, and implementing improvements using ServiceNow.

Requires a university degree or college diploma and a minimum of seven years of experience in business analysis and operational transformation. Candidates must be eligible for Government of Canada Reliability Status and possess expertise in governance, risk assessment, and process re-engineering.

• Change ManagementPreferred
• Root Cause AnalysisPreferred
• Process MappingPreferred
• Business analysisPreferred
• Requirements gatheringPreferred
• Process ImprovementPreferred
• Workflow AutomationPreferred

Identified from the job description. Confirm important requirements above.

• Business Process Modernization
• Business Analysis
• Process Improvement
• Governance Review
• Digital Transformation
• Workflow Automation
• ServiceNow
• Stakeholder Engagement
• Operating Model Design
• Gap Analysis
• Risk Assessment
• Change Management
• Process Mapping
• Requirements Gathering
• KPI Development
• Root-Cause Analysis

• Consulting
• Government & Public Sector
• Technology
• Management & Leadership
• Security & Safety

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available