Branch Manager

Build a Community. Lead with Integrity. Empower Success. At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU. Your Impact As the Branch Manager, you hold primary direction over the day-to-day operations of the entire branch, encompassing member services, lending, administration, accounting, financial reporting, and risk management. You are the leader responsible for ensuring every function aligns with RCU's strategic goals and maintains strict compliance with all legislation, regulations, by-laws, policies, and procedures. Your pivotal role requires comprehensive judgment in managing staff, portfolio growth, and operational integrity across the branch. What You’ll Do Operational Leadership Oversee service quality and operational integrity, ensuring consistent, high-quality service delivery and compliance across all branches. Team Development Supervise, mentor, and provide professional development to all Member Services frontline staff and supervisors, fostering a high-performance culture. Strategic Growth Lead sales and business development efforts, including establishing targets, coaching staff, and actively promoting RCU products in the community. Risk Management Ensure strict adherence to security and compliance protocols, including precise management of branch cash, treasury, and internal financial controls. What You’ll Bring A Bachelor's Degree or diploma, and/or professional designation in a related field, combined with 7-9 years of progressive, job-related experience. Proven track record of success in a Member Services leadership role (e.g., MS Supervisor, FSO) and strong capacity for critical judgment. Expertise in providing tactical direction and resolving complex staff and high-level member issues. Why Rosenort Credit Union? We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority. Interested? Please submit your application for this position via the provided link to our internal job board by September 1, 2026. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

The Branch Manager oversees day-to-day operations including member services, lending, and risk management to ensure alignment with strategic goals. They are responsible for leading sales efforts, mentoring staff, and maintaining strict regulatory compliance.

Candidates must have a Bachelor's degree or professional designation and 7-9 years of progressive experience in a related field. A proven track record in Member Services leadership and the ability to resolve complex staff and member issues are required.

• Comprehensive Benefits Package • Professional Development Roadmap

Identified from the job description. Confirm important requirements above.

• Operational Leadership
• Team Development
• Strategic Growth
• Risk Management
• Financial Reporting
• Business Development
• Compliance
• Member Services
• Portfolio Growth
• Staff Mentoring
• Critical Judgment
• Internal Financial Controls

• Management & Leadership
• Finance & Accounting
• Sales
• Customer Service & Support
• Administrative

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level