Member Service Representative

Job summary

Process cash-related services and account administration accurately while safeguarding branch assets and maintaining operational security. Identify members’ needs through active listening and connect them with appropriate financial solutions to build lasting relationships.

Job details

MEMBER SERVICE REPRESENTATIVE Build a Community. Lead with Integrity. Empower Success. At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU. Your Impact As a Member Services Representative (MSR), you are the primary financial guide and the trusted transaction expert for our members. You don't just process routine transactions; you play an active role in safeguarding and enhancing our members' financial well-being. By combining meticulous execution of cash-related services and account administration with proactive discovery of member needs, you turn every interaction into an opportunity to strengthen their financial foundation. You are the link that ensures our members receive personalized financial services, leading to lasting relationships and mutual success. What You’ll Do Transaction Expertise Execute all cash-related services and account administration with meticulous accuracy, acting as the trusted transaction expert for members. Member Advocacy & Referrals Proactively discover member needs using active listening and facilitate seamless "warm hand-offs" for comprehensive financial solutions. Operational Integrity Maintain security and accuracy by managing secure branch assets, executing administrative tasks, and resolving daily challenges with sound judgment. What You’ll Bring A professional, welcoming presence and a commitment to high-quality service. Strong organizational skills and the ability to exercise independence in a varied environment. A Grade 12 diploma (Preferred) or experience in professional office or financial settings. Why Rosenort Credit Union? We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority. Interested? Please complete your application using the link provided by November 6, 2026. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

What you’ll do

Process cash-related services and account administration accurately while safeguarding branch assets and maintaining operational security. Identify members’ needs through active listening and connect them with appropriate financial solutions to build lasting relationships.

Requirements

A professional, welcoming presence, strong organizational skills, and the ability to work independently in a varied environment are expected. A Grade 12 diploma is preferred, or relevant experience in a professional office or financial setting.

Benefits

• Comprehensive Benefits Package

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Account Administration · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Account Administration
• Active Listening
• Needs Discovery
• Member Referrals
• Relationship Building
• Accuracy
• Attention To Detail
• Organizational Skills
• Independent Judgment
• Security
• Problem Solving
• Communication

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Administrative

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