Member Service Supevisor

Job summary

Lead and coach the Member Services team, provide technical direction, resolve complex member issues, and promote deposit and registered products. Oversee branch administration, including treasury balancing, staff scheduling, security procedures, and regulatory compliance.

Job details

MEMBER SERVICE SUPERVISOR Build a Community. Lead with Integrity. Empower Success. At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU. Your Impact As a Member Service Supervisor, you are a leader and coach, entrusted with developing the Member Services team and maintaining operational integrity at the branch level. You ensure that maximum service levels are consistently provided to all members, personally resolving complex issues, and providing technical direction in all areas of member service. Your primary focus is on team performance, strict adherence to security procedures, and the diligent promotion and delivery of our full range of deposit products and services. What You’ll Do Member Advocacy Provide daily leadership and technical direction to the Member Services staff, ensuring maximum service levels. Inquiry Management Drive business development by processing new accounts and promoting registered products (RRSPs, TFSAs, etc.). Operational Integrity Oversee all branch administrative functions, including treasury balancing, staff scheduling, and compliance adherence. What You’ll Bring Minimum 3-5 years of financial experience, with strong preference for supervisory background. Exceptional coaching, problem-solving, and accountability skills to foster team growth and high standards. A commitment to procedural integrity, with in-depth knowledge of products, services, and regulatory compliance. Why Rosenort Credit Union? We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority. Interested? Please complete your application using the link provided by November 13, 2026. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

What you’ll do

Lead and coach the Member Services team, provide technical direction, resolve complex member issues, and promote deposit and registered products. Oversee branch administration, including treasury balancing, staff scheduling, security procedures, and regulatory compliance.

Requirements

Requires 3–5 years of financial experience, with supervisory experience strongly preferred. Candidates should bring coaching, problem-solving, and accountability skills, along with knowledge of financial products, services, procedures, and regulatory compliance.

Benefits

• Comprehensive Benefits Package
• Professional Development

Listed skills

• Problem solving · Preferred
• Regulatory Compliance · Preferred
• issue resolution · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Coaching
• Member Service
• Problem-Solving
• Accountability
• Business Development
• Account Processing
• Deposit Products
• Registered Products
• Treasury Balancing
• Staff Scheduling
• Regulatory Compliance
• Security Procedures
• Issue Resolution
• Operational Integrity

Job areas

• Customer Service & Support
• Management & Leadership
• Finance & Accounting
• Sales

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