Lead Promotions Ambassador (6-month contract)

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. WHO WE NEED The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and offsite. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism, and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages. Additionally, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience. HOW YOU WILL MAKE AN IMPACT Energetically execute and deliver onsite and offsite promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages Set up and take down signage, activity stations, promotional booths, and other required materials Supervise a team of Promotions Ambassadors, ensuring high-quality service and successful event execution Perform administrative tasks, including research and script editing WHAT YOU BRING Completion of between one (1) and two (2) years of post-secondary training/education in marketing, education, or a museum-related discipline Minimum of one (1) year of experience working as a Brand Ambassador or Field Representative, including previous supervisory experience Minimum of one (1) year of experience as a tour guide, educator, or in a similar role, with demonstrated ability to lead hour-long guided tours Demonstrated experience in storytelling and delivering engaging presentations. Experience must include presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team. Excellent interpersonal, customer service, conflict resolution, and problem-solving skills Professional appearance and the ability to work independently and in a team Must be available evenings, in addition to mornings and afternoons on weekends Available to attend off-site events in Toronto and the GTA Bilingualism in French and English is an asset WHAT WE OFFER Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario And more! SALARY & TERMS OF EMPLOYMENT START DATE: ASAP OPEN DATE: May 15, 2025 CLOSE DATE: Open until filled STATUS: Part-time, contract EMPLOYEE GROUP: OPSEU EXPECTED COMPENSATION: $29.76 - 34.00 SCHEDULE: Up to 24 hours weekly PROBATIONARY PERIOD: 420 hours or six (6) months LOCATION (onsite): Toronto, ON **This position requires mandatory evening availability and weekend mornings/afternoons.** WHAT TO EXPECT IN OUR INTERVIEW PROCESS Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact First-round interview: A 1-hour in-person with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs The above-listed process may change or vary based on the nature and scope of the position. **All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.** WHY PEOPLE CHOOSE ROM Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience. COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment. We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance. ADDITIONAL INFORMATION ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers This posting is for an existing vacancy APPLY NOW Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

The Lead Promotions Ambassador serves as a ROM ambassador, promoting and engaging potential visitors with ROM’s collections and special exhibitions. This role includes delivering guided experiences and supervising other Promotions Ambassadors to ensure a positive visitor experience.

Candidates should have 1-2 years of post-secondary education in marketing, education, or a museum-related discipline, along with at least one year of experience as a Brand Ambassador or in a similar role. Strong storytelling and presentation skills are essential, as well as the ability to lead guided tours and engage diverse audiences.

• Free ROM Membership • Discounts to Over 200 Attractions

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Marketing
• Education
• Supervision
• Customer Service
• Conflict Resolution
• Problem Solving
• Storytelling
• Presentation Skills
• Team Leadership
• Interpersonal Skills
• Engagement
• Guided Tours
• Event Execution
• Research
• Script Editing
• Bilingualism

• Sales
• Education
• Customer Service & Support
• Art & Design
• Hospitality

Minimum education

High school

Minimum experience

2+ years

Apply by

Jan 4, 2027

Posting language

English

Working hours

24 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available