Pamela Royle

Experienced case management and rehabilitation professional with 19 years of experience across federal, community, correctional, and medico-legal settings. Proven in managing high-volume caseloads, making complex rehabilitation and eligibility decisions, coordinating multidisciplinary stakeholders, and translating extensive medical evidence into clear recommendations for legal and insurance decision-makers. Skilled in medical, functional, vocational, and psychosocial assessment; return-to-work and rehabilitation planning; sound decision-making; and managing competing priorities within established deadlines and turnaround requirements.

• Account Management
• Accuracy
• adaptability
• assessment
• Attention to detail
• Care Planning
• case management
• client advocacy
• Client Relationship Management
• Coaching
• Communication
• community resource coordination
• Conflict Resolution
• crisis intervention
• Critical Thinking
• CRM
• Cross-Functional Collaboration
• Customer service
• Decision Making
• Facilitation
• Google Workspace
• interdisciplinary collaboration
• interpersonal skills
• Interviewing
• Leadership
• Mental Health Support
• Microsoft 365
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Multidisciplinary Coordination
• Multitasking
• Onboarding
• Organization
• Prioritization
• Problem solving
• Product Knowledge
• Project management
• Quality assurance
• Quality Control
• record keeping
• Relationship Building
• Reporting
• service navigation
• Stakeholder Management
• Teams
• Teamwork
• Time management
• written communication

1. Canadian Certified Life Care Planner, Medical File Review & Rehabilitation Consultant

   Total Life Care Planning Inc.

   Jan 2023 to Present

   Belleville, Ontario

   • Analyzed extensive medical, psychological, and rehabilitation records (hundreds to thousands of pages) to develop comprehensive Life Care Plans, clarifying injury, treatment, limitations, and projected costs for legal and insurance stakeholders. • Reconciled documentary evidence with client/family interviews and provider opinions, resolving inconsistencies and identifying critical information gaps to finalize recommendations. • Evaluated proposed treatment, rehabilitation services, equipment, and attendant care for evidentiary support, appropriate frequency and duration, and cost reasonableness, distinguishing substantiated needs from unsupported or overstated costs. • Developed future-care recommendations and regional cost projections for serious-injury cases, including catastrophic impairment, acquired brain injury, spinal cord injury, amputation, motor vehicle collisions, and falls.

2. Case Manager

   Veterans Affairs Canada

   Jan 2018 to Jan 2022

   Trenton, Ontario

   • Managed a sustained caseload of 40 to 45 Veterans (exceeding 50 during peak periods) in compliance with service level agreements and targeted turnaround times, prioritizing urgent safety concerns and advancing complex rehabilitation files by addressing medical, psychological, vocational, social, and financial barriers. • Assessed and adjudicated Rehabilitation Program eligibility by evaluating medical, functional, vocational, and psychosocial evidence against federal legislation, policy, and eligibility criteria; documented clear rationales supporting eligibility, service, and funding decisions. • Conducted comprehensive assessments of health, function, psychosocial circumstances, employment, risk, and rehabilitation barriers and developed individualized medical, psychosocial, vocational, and return-to-work rehabilitation plans. • Coordinated multidisciplinary rehabilitation with physicians, psychologists, occupational therapists, vocational professionals, rehabilitation providers, and community agencies; monitored progress, addressed barriers, and revised plans as circumstances changed. • Re-engaged resistant or disengaged Veterans through trauma-informed communication, motivational interviewing, and incremental goal setting, supporting renewed participation in assessment and rehabilitation planning. • Responded to telephone and written inquiries from Veterans and families regarding VAC programs, benefits, eligibility, and services; maintained comprehensive electronic case documentation and prepared evidence summaries supporting benefit and Diminished Earning Capacity reviews.

3. Correctional Program Facilitator

   Correctional Service of Canada

   Jan 2011 to Jan 2018

   Warkworth, Ontario

   • Delivered moderate- and high-intensity cognitive-behavioural rehabilitation programs to groups of 8 to 12 participants with complex behavioural, substance-use, and violence-related risk factors. • Assessed participant engagement, accountability, skill development, behavioural change, and progress toward individualized correctional-plan objectives using structured observation and program evidence. • Prepared and presented clear, evidence-based reports used by multidisciplinary case management teams to support parole, risk-management, rehabilitation, and community-reintegration decisions. • Used motivational interviewing and de-escalation techniques to engage resistant individuals and manage challenging or volatile behaviour.

4. Behavioural Technologist

   Correctional Service of Canada

   Jan 2011 to Jun 2011

   Warkworth, Ontario

   • Conducted mental-health intake and triage for newly admitted offenders, identifying and escalating suicide risk, self-harm indicators, acute psychological distress, and other urgent concerns to support timely psychological intervention.

5. Employment Counselling | Addictions Counselling | Rehabilitation Support

   Youth Habilitation Quinte; Addictions Centre HPEC; Community Solutions Ltd.

   Jan 2007 to Jan 2011

   Representative roles: Employment Counsellor, Youth Habilitation Quinte; Residential Addictions Counsellor, Addictions Centre HPEC; Rehabilitation Support Worker, Community Solutions Ltd. • Supported individuals with employment barriers, substance use concerns, acquired brain injuries, developmental disabilities, and behavioural challenges through counselling, vocational support, behavioural intervention, documentation, and community-based rehabilitation.

1. St. Lawrence College

   Advanced Diploma with Distinction, Behavioural Science Technology

   2007

2. Nipissing University

   Bachelor of Arts (Honours), Psychology

   2005

• Canadian Certified Life Care Planner

  International Commission on Health Care Certification