Service Advisor

Job summary

The Service Advisor is responsible for scheduling service appointments and managing the progress of repairs throughout the shift. They also provide accurate cost estimates, communicate with customers, and handle repair order documentation.

Job details

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team. Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. Responsibilites Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy. Scheduling service appointments. Provides customers with complete and accurate written cost estimates, establish time require to complete work. Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required. Obtain customer signature on repair orders. Establish customer method of payment. Obtain credit approvals. Check on progress of repairs and contact customers regarding changes in estimate or promised time. Review and close repair orders. Explain completed work and all charges to customers Cross trained as a parts counter person. Complies with all relevant Health & Safety, and Environmental policies and procedures. Expected to have a positive attitude and promote a healthy work environment. Other related duties as assigned by management from time to time. Basic Qualifications High School Diploma or equivalent. College or post-secondary education is preferred. Previous experience in Heavy Truck, Automotive or related industry experience preferred. Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers. Strong interpersonal skills and customer focus. Excellent written and verbal communication skills. SAP experience is an asset Criminal Record Check. Valid driver’s license and Drivers Abstract. We offer the following Benefits We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. ***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted. Minimum Pay Rate CAD $24.00/Hr. Maximum Pay Rate CAD $30.00/Hr.

What you’ll do

The Service Advisor is responsible for scheduling service appointments and managing the progress of repairs throughout the shift. They also provide accurate cost estimates, communicate with customers, and handle repair order documentation.

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary education preferred. Previous experience in the heavy truck or automotive industry is highly desired, along with strong administrative and customer service skills.

Benefits

• Exceptional compensation • RRSP • Boot allowance • Training • Opportunity for advancement

Listed skills

• SAP · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative skills
• Team building
• Software proficiency
• Computer literacy
• Interpersonal skills
• Communication skills
• Scheduling
• Cost estimation
• Repair order management
• SAP
• Heavy truck industry knowledge
• Automotive industry knowledge
• Positivity
• Administrative Functions
• Valid Driver's License
• Customer Service
• Occupational Safety And Health
• Environmental Policy
• Sales
• Interpersonal Communications
• SAP Applications
• Team Building
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Transportation
• Administrative
• Trades
• Logistics
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives