Business Analyst

Job summary

Conduct current-state assessments of security screening and access management processes to identify gaps and inefficiencies. Design future-state operating models and develop implementation roadmaps for digital enablement and process modernization.

Job details

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients. Job Title: Business Analyst Location: Ottawa, ON, Canada (Hybrid - 12 days on-site per month) Duration: 6 months (Possible extension) Client: Federal Sector Pay Rate: $70 - $80/hr [CAD] Education: A university degree or college diploma in Business Administration, Public Administration, Operations Management, Management Consulting, or a related field. Lean, Six Sigma, Business Process Management, Prosci, or equivalent certification. Must Have Skills: 7+ years of experience in business analysis, process improvement, operational transformation, or program modernization within large and complex organizations 3+ years of experience conducting Current-State Assessments, Gap analyses, Governance reviews, Risk assessments and Process improvement initiatives. Experience supporting initiatives involving security screening, access management, compliance, risk management, workflow automation, digital transformation, or operational resilience. Strong experience gathering, documenting, analyzing, and validating business and functional requirements. Strong stakeholder consultation and requirements-gathering experience. Experience with process mapping, root-cause analysis, gap analysis, and business process re-engineering. Experience designing or assessing governance frameworks, operating models, workflows, accountability structures, risk controls, and escalation processes. ServiceNow experience, specifically involving workflow automation, case management, approval processes, reporting, or business process modernization. Experience developing requirements/recommendations for workflow automation, process digitization, reporting, and process modernization. Proficiency with business analysis/process tools such as Microsoft Visio, Microsoft 365, SharePoint, Power BI, Jira, and/or Confluence. Key Responsibilities: Conduct current-state assessments of security screening, access management, contractor screening and visitor management processes to identify gaps, inefficiencies, risks and improvement opportunities Engage and consult with stakeholders to gather business requirements, document pain points, assess future needs and support the development of program recommendations Assess governance, risk management, decision-making, accountability, delegation and escalation processes to ensure alignment with operational and security requirements Develop process improvement recommendations to simplify, standardize, streamline, digitize and automate program processes based on industry best practices and benchmarking analysis Design future-state operating models and process frameworks for the Security Screening and Access Management Program, including governance structures, workflows, roles and responsibilities utilizing ServiceNOW Develop business requirements and implementation recommendations to support digital enablement initiatives, including workflow automation, reporting capabilities and process modernization solutions Establish performance measurement frameworks by defining key performance indicators, baseline measures, reporting requirements and benefit realization approaches to support continuous improvement Develop implementation roadmaps, change enablement strategies, training materials and executive-level recommendations to support the successful modernization and long-term sustainability of the Security Screening and Access Management Program Related activities and deliverables, as required If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

What you’ll do

Conduct current-state assessments of security screening and access management processes to identify gaps and inefficiencies. Design future-state operating models and develop implementation roadmaps for digital enablement and process modernization.

Requirements

Requires 7+ years of experience in business analysis and operational transformation, with 3+ years focusing on gap analysis and governance reviews. A university degree and certifications such as Lean, Six Sigma, or Prosci are required.

Listed skills

• Power BI · Preferred
• Jira · Preferred
• Root Cause Analysis · Preferred
• Process Mapping · Preferred
• Business analysis · Preferred
• Process Improvement · Preferred
• Workflow Automation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Process Improvement
• Operational Transformation
• Current-State Assessment
• Gap Analysis
• Governance Review
• Risk Assessment
• Workflow Automation
• Digital Transformation
• Process Mapping
• Root-Cause Analysis
• Business Process Re-engineering
• ServiceNow
• Microsoft Visio
• Power BI
• Jira

Job areas

• Government & Public Sector
• Consulting
• Management & Leadership
• Data & Analytics
• Security & Safety