Customer Service Representative

Why RWAM? Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city! As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike. About The Role As a Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients. This posting is for an existing vacancy. Salary Range: $47,000-50,000 What You’ll Be Doing Providing excellent customer service to internal and external clients Manage and address in-bound phone calls, emails and voicemails Effectively resolve Extended Health and Dental claim inquiries and determine appropriate action Collaborate with internal teams to meet customer needs Must work well in fast paced environment while maintaining a calm and professional manner What You’ll Bring Previous experience in a phone based customer service role is required Impeccable telephone etiquette Ability to work well in a team environment A keen eye for detail and the capacity to multi-task Effective team player with ability to work independently Strong Microsoft Office skills are required e.g. Word, Outlook Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Provide exceptional customer service to internal and external Group Insurance clients via phone and email. Resolve Extended Health and Dental claim inquiries while collaborating with internal teams to meet client needs.

Previous experience in a phone-based customer service role and proficiency in Microsoft Office are required. Candidates must possess strong telephone etiquette and the ability to work effectively in a fast-paced team environment.

• Comprehensive benefits • Company pension • Professional training

• Customer servicePreferred
• TeamworkPreferred
• Attention to detailPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone Etiquette
• Multi-tasking
• Microsoft Word
• Microsoft Outlook
• Teamwork
• Attention To Detail
• Conflict Resolution

• Customer Service & Support
• Finance & Accounting
• Administrative

Minimum experience

0+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available