Director Customer Logistics – Telecommunications Operations

Job summary

The Director of Customer Logistics is responsible for overseeing operational performance, financial results, and customer satisfaction across distribution centers in Mississauga and Calgary. This role involves leading management teams, implementing LEAN principles, and fostering strong relationships with major telecommunications clients.

Job details

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture. About the Job: Type: Full time/Permanent Wage: $155,000 - $175,000 Annual Salary Based on Experience Shifts: Monday - Friday Daytime Hours. As a senior operations leader, flexibility is expected to support warehouse operations, leadership teams, and critical business initiatives in Ontario and Alberta. Location: May sit in either Mississauga, ON or Calgary, AB - Fully Onsite Role Travel: 30 percent Travel Required Why Ryder? 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Recognized by Forbes as one of Canada's Best Employers in 2025 Summary Ryder is seeking a results-driven Director, Customer Logistics to lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta. This executive role is accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement for a major telecommunications customer. As a trusted customer partner and Ryder leader, you will deliver operational excellence, achieve financial targets, strengthen customer relationships, and identify growth opportunities. The ideal candidate brings extensive warehouse and supply chain leadership experience, a strong commitment to LEAN principles, and the ability to build high-performing teams across multiple locations. This role offers the opportunity to shape the future of Ryder’s logistics operations through innovation, customer partnership, and operational leadership. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts. Essential Functions Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR) Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary. Manage operations to meet or exceed internal and external Key Performance Indicators (KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations. Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers. Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts Additional Responsibilities Performs other duties as assigned. Skills and Abilities Excellent problem-solving skills Excellent oral and written communication skills with demonstrated leadership capabilities Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Detail oriented with excellent follow-up practices Ability to inspire and develop others Ability to create and develop an inclusive and engaged work environment Ability to effectively oversee management of Profit and Loss statements using data sets Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred Qualifications Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required. Master's degree preferred Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required Six (6) years or more managing, leading and developing direct reports required Six (6) years or more managing large multi-level teams required Five (5) years or more P&L responsibility including forecasting and managing financial targets required Five (5) years or more prior experience implementing a LEAN work environment preferred Four (4) years or more managing customer KPIs required Four (4) years or more managing customer relationship and interaction required Three (3) years or more experience providing customer and senior level management presentations preferred Some sales experience preferred Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred DOT Regulated No #LI-JP Job Category Logistics This posting is for an existing vacancy. Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $155k Maximum Pay Range: $175k Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337. Authorization to Work in Canada: As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here.

What you’ll do

The Director of Customer Logistics is responsible for overseeing operational performance, financial results, and customer satisfaction across distribution centers in Mississauga and Calgary. This role involves leading management teams, implementing LEAN principles, and fostering strong relationships with major telecommunications clients.

Requirements

Candidates must possess a bachelor's degree and at least eight years of experience in logistics or supply chain management across multiple locations. Proven expertise in P&L management, project leadership, and managing large multi-level teams is required for this senior executive position.

Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Defined contribution pension plan • Group registered retirement savings plan • Deferred profit sharing plan • Employee stock discount

Listed skills

• Continuous Improvement · Preferred
• Problem solving · Preferred
• Supply chain management · Preferred
• Warehouse operations · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics management
• Supply chain management
• Warehouse operations
• Financial forecasting
• P&L management
• Lean principles
• Team leadership
• Customer relationship management
• Project management
• KPI management
• Strategic planning
• Transportation management
• Continuous improvement
• Problem-solving
• Communication skills
• Workplace Inclusivity
• Operational Performance Management
• Lean Principles
• Supply Chain
• Workday (Software)
• Profit And Loss (P&L) Management
• Time Off Management
• Supply Chain Acumen
• Warehouse Operations
• Immigration Law
• Labor Compliance
• Telecommunications
• Business Development
• Customer Relationship Management
• Management
• Investments
• Customer Service
• Communication
• Continuous Improvement Process
• Training And Development
• Employee Satisfaction
• Equities
• Sales
• Packaging And Labeling
• Forecasting
• Generalized Linear Model
• Warehousing
• Leadership
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Legislation
• Market Data
• Project Management

Job areas

• Logistics
• Management & Leadership
• Transportation
• Customer Service & Support
• Telecommunications Operator
• Logistics Manager
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers